Healthcare Customer Service Representative - Remote

Freddie Mac; Oklahoma City (OK); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector seeks a Healthcare Customer Service Representative for a remote position. The role involves connecting with customers to solve inquiries, de-escalating issues, and providing feedback. Applicants should have a strong foundation in customer service, clear communication skills, and must hold a High School diploma or GED.

Benefits

Comprehensive benefits package

401(k) plan with matching contributions

Paid time off

Employee assistance programs

Qualifications

• Minimum of 6 months of customer service experience required.
• Ability to type at least 25 words per minute.
• Must be over 18 years of age.

Responsibilities

• Connect with customers via phone, email, chat, and social media.
• Calmly de-escalate and resolve customer issues.
• Track call-related information for auditing and reporting.

Skills

Communication

Problem Solving

Organization

Education

High School Diploma or GED

Tools

Desktop Computer Systems

Windows Operating Systems

Job description

Healthcare Customer Service Representative - Remote

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely in a virtual team environment
- Comprehensive benefits package including health, dental, and vision insurance
- 401(k) plan with matching contributions
- Supportive work culture focused on delivering the best customer service
- Paid time off and employee assistance programs available

What to Expect (Job Responsibilities):
- Connect with customers via phone, email, chat, and social media to resolve their inquiries
- Calmly de-escalate and resolve customer issues as they arise
- Escalate interactions when necessary and appropriate
- Track call-related information for auditing and reporting purposes
- Provide feedback on call issues and upsell services when required

What is Required (Qualifications):
- Minimum of 6 months of customer service experience
- Must be over 18 years of age
- High School Diploma or GED required
- Ability to type at least 25 words per minute
- Proven oral and written communication skills

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare customer service environment
- Proficiency with desktop computer systems and navigating Windows operating systems
- Strong logical problem-solving skills
- Excellent organizational and prioritization skills

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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About the company

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