Healthcare Customer Service Representative

TruHearing, Inc.; Draper (UT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401k match

Education assistance

Disability insurance

Paid time off

Paid holidays

UTA pass subsidy

Job summary

TruHearing, Inc. is hiring a Healthcare Customer Service Representative in Draper, UT. The role focuses on empathetic member support, helping with benefits, scheduling, and orders.

You will engage with providers, assist with financing options, and ensure accurate processing of referrals and hearing aid orders while meeting quality standards and performance goals.

Qualifications

• Customer focus in inquiries following scripts.
• Influence and persuasion with calls to action.
• Meet productivity standards with appropriate support.
• Plan and organize activities within a defined schedule.
• Able to use basic IT tools.
• Maintain quality standards.
• Stay on-time and on-task under supervision.

Responsibilities

• Handle inbound customer service calls and provide health plan/partner details.
• Assist customers with financing options via financing partners.
• Process clinic referrals with providers (Audiologists).
• Support hearing aid supply orders and related inquiries.
• Make and receive inbound/outbound calls for appointments and inquiries.
• Attend weekly coaching sessions to align with objectives.
• Complete periodic trainings on compliance and procedures.
• Follow up on interdepartmental issues and voicemails.

Skills

Customer Focus

Influence

Persuasion

Productivity

Initiative

Planning

Organizing

Technology

Quality

Accountability

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Healthcare Customer Service Representative

Full Time Clerical Draper, UT, US

8 days ago Requisition ID: 1009

About TruHearing

TruHearing is a friendly, customer-focused organization that makes a real difference in people’s lives. We are the leading provider of premium hearing benefits and have one simple goal: improve the lives of people with hearing loss through affordable hearing healthcare and innovative technology. Our employees enjoy a positive working environment and opportunities for advancement. Join a company recognized in the Salt Lake Tribune as one of Utah’s Top Workplaces!

TruHearing is the market leader and a force for positive change in the hearing healthcare industry. We reconnect people to the richness of life through industry-leading hearing healthcare solutions. We work with insurance companies, hearing aid manufacturers, and healthcare providers to reduce prices and expand access to better hearing care and whole-body health.

TruHearing is part of the WS Audiology Group (WSA), a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. The WSA portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

About the Role

Our Customer Service team is looking for outstanding Member Services team members who enjoy engaging with empathy, can compassionately connect with customers, and demonstrate diligent detail orientation when assisting our customers with their questions and orders.

If you are looking for a quality leadership team, growth opportunities, and you want to make over $20.00/ hour (starting pay at $19.00/ hour plus $200/ month quality and attendance bonus),

What will you be doing?

Taking inbound customer service calls and provide specific health plan/partner details relating to the individual’s benefits, programs, and products available and facilitate scheduling appointments with providers.

Helping members with finance assistance through our financing partners.

Working with Providers (Audiologists) processing clinic referrals.

Assisting customers with hearing aid supply orders.

Taking and make Inbound/Outbound calls regarding appointments and/or customer inquiries.

Attending weekly one on one coaching sessions to align with company initiatives, training opportunities and performance objectives.

Completing weekly, monthly, quarterly, and annual trainings on compliance, department procedures and continued Insurance/Partner knowledge.

Following up on interdepartmental issues, emails, and voicemails.

What skills do you need to bring?

• Customer Focus – Responds to immediate customer needs by following established scripts, services, or product offerings.
• Influence & Persuasion – Uses scripts or routine talking points to invite action.
• Productivity – Meets productivity standards of the organization with appropriate support.
• Initiative – Acts when provided clear direction.
• Planning & Organizing – Plans and organizes own activities within a defined schedule or timeframe.
• Using Technology – Uses basic IT tools or software.
• Quality –Meets quality standards of the organization with appropriate support.
• Accountability – Is on-time, on-task under appropriate supervision.
• Quality – Sets and exemplifies quality standards for area of responsibility.

What education or experience is required?

High School Diploma or equivalent

What benefits are offered?

TruHearing offers a generous compensation and benefits package including health coverage, a fully vested 401k match, education assistance, fully paid long and short-term disability, paid time off and paid holidays. We are conveniently located across the street from the Draper FrontRunner station and subsidizes the cost of a UTA pass with access to FrontRunner, TRAX and regular bus service – employee cost is less than $2 per day. You’ll work in an exciting and fun environment and have the opportunity to grow with us.

TruHearing is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.