Healthcare Customer Service Rep | Remote

Carenet-Health-; United States; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

PTO and paid holidays

FSAs

Wellness programs

Career development and growth

Job summary

Carenet Health is seeking an Engagement Specialist to work remotely from home in the United States. You will reach out to health plan members, guide them toward scheduling care assessments, and encourage them to take the next step.

Some calls are quick, others require empathy and active listening as you help customers navigate healthcare options. You’ll be the reason someone gets the care they deserve, delivering warm, patient-centered support every day.

Qualifications

• High school diploma or GED required.
• Spanish-speaking ability is a plus.
• Ability to read, write and comprehend instructions and correspondence.
• Comfortable navigating multiple programs and dual screens.

Responsibilities

• Provides exceptional customer service and engagement via telephone.
• Outreach to health plan members and assist with healthcare-related questions.
• Guide members toward scheduling care assessments and follow-up as needed.
• Respond to needs of a 24/7/365 operation as required.
• Identify customer needs and verify eligibility of services.
• Meet and support service, sales and business objectives by performance standards.
• Communicate effectively with callers from diverse backgrounds.
• Demonstrate strong listening and documentation skills.

Skills

Customer service

Communication

Empathy

Active listening

Multitasking

Spanish (bonus)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Overview

Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Start date: 11/5/2026

Compensation & Benefits

At Carenet Health, we truly value the expertise and dedication of our team members — and we show it through a competitive and supportive package:

Pay: $15.00 per hour

Benefits include:

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and paid holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development and growth opportunities

See what makes this opportunity unique — watch a quick overview video. Job Preview Video

Ready to make a difference right from your home office?

At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health.

As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve.

Responsibilities and Duties

The following responsibilities and duties must be successfully performed, without or without reasonable accommodation:

• Provides exceptional customer service and engagement via telephone

• Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with healthcare related issues/concerns that are assessed through outreach programs

• Respond to the needs of a 24/7/365 operation as needed

• Researches, identifies and solves problems; verify eligibility of services and places call backs as required

• Meets and supports established service and sales and business objectives by meeting and exceeding performance standards

• Ability to communicate effectively with callers from diverse socio-economic, cultural, geographic, racial, and age groups

• Ability to multi-task (simultaneously think, talk, type)

• Uses excellent listening skills to receive, process and document detailed information

Qualifications

• High school degree or General Education Degree (GED) required

• Ability to read, write, and comprehend instructions and correspondence; Spanish speaking is a plus

• Ability to deal with and solve problems using solid judgment skills

• Computer skills required to include the ability to navigate through multiple programs; comfortable with dual screens; basic knowledge and understanding of Microsoft Office

• Reliable attendance and ability to adhere to a published schedule a must

Additional Information

• Completion of assessments may be required before moving forward in the hiring process.
• Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination.

If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on your team.

Join Carenet Health and make every conversation count.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.