Healthcare CSR | Onsite: San Antonio

Rise Social Inc.; San Antonio (TX); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

FSAs

Wellness programs

Career development

Job summary

Carenet Health is seeking an Engagement Specialist in Texas to reach out to health plan members, guide them to care assessments, and provide encouragement to take action. The role emphasizes empathy, clear communication, and timely scheduling, with a strong focus on delivering value and positive member experiences.

As an entry-level position, it offers comprehensive benefits including health, dental, and vision insurance, a 401(k) with company match, PTO and holidays, FSAs, wellness programs,

Qualifications

• High School Diploma or GED (required and verified during background check).
• Strong computer skills with data entry, screen navigation, and fast keyboarding.
• Experience using Microsoft Outlook and Word.
• Excellent customer service and a friendly, compassionate tone.

Responsibilities

• Engage and educate: outbound calls to patients, discuss healthcare needs.
• Promote healthcare benefits with empathy and solution-oriented language.
• Turn opportunities into wins by building rapport and explaining the program benefits.
• Adapt and adjust by rescheduling appointments to meet needs.

Skills

Customer service

Empathy

Communication

Time management

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Hospitals and Health Care Full Time Entry Level

Overview

Stard date: 11/16/2026At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health.As an Engagement Specialist, you'll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way - you'll be the reason someone gets the care they deserve.CompensationAt Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare CSR is $17.00 per hour.Health, dental, and vision insuranceA 401(k) plan with company matchPaid time off (PTO) and holidaysFlexible spending accounts (FSAs)Employee wellness programsCareer development opportunitiesWhat You Will Do

Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations

Bring a Sales-Minded Approach: Approach each interaction with a friendly and welcoming tone, building genuine rapport while presenting the value of the healthcare program in a way that resonates with the member's needs - while being intentional in addressing hesitations to build trust and drive engagement.

Turn Opportunities into Wins: Build meaningful rapport with customers, clearly explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits, maximizing the value of every interaction to convert each opportunity into a successful outcome.

Make an Impact: Help members set meaningful healthcare goals and guide them toward achieving them by clearly educating them on the program's advantages, proactively addressing hesitations, and reinforcing the value of taking action.

Promote Healthcare Benefits: Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented

Embrace the Service Plus Mindset: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience

Stay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success

Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations

We Want You to Be SuccessfulHere’s What Helps You Thrive In This RoleHigh School Diploma or GED (required and verified during background check)

Strong computer skills - data entry, screen navigation, and solid keyboarding speed

Experience using Microsoft Outlook and Word

Excellent customer service skills and a friendly, compassionate tone

Ability to stick to schedules and daily tasks

Great oral and written communication skills

Genuine empathy and care for others

Additional InformationCompletion of assessments may be required before moving forward in the hiring process.Assessments must be completed independently - any unauthorized completion (during or after the process) will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.