Healthcare Coordinator

Team Select Home Care; Phoenix (AZ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401(k)

Referral Program

Job summary

Team Select Home Care is seeking a Healthcare Coordinator in Phoenix, AZ to manage a patient caseload, schedule staff, and verify payroll. This role ensures proper staffing, accurate timekeeping, and clear communication among families, clinicians, and branch leadership.

You will support recruiting, onboarding, and general office operations while maintaining confidentiality and adherence to the Compliance Plan. Prior healthcare coordination and customer service experience are preferred.

Qualifications

• Strong organizational skills to manage multiple cases.
• Ability to prioritize and respond effectively in a fast-paced environment.
• Strong written and verbal communication skills.
• Demonstrated ability to build rapport with families and operational staff.
• Basic proficiency in Microsoft Office and EMR systems.
• High School Diploma or GED required.
• Bachelor’s degree in Business preferred.
• Minimum two years of customer service or healthcare coordination experience preferred.

Responsibilities

• Coordinate staff schedules and coverage for assigned caseload.
• Develop, update, and manage field staff schedules in the EMR.
• Monitor open shifts and resolve coverage gaps.
• Process payroll verification and ensure hours match scheduled care.
• Maintain accurate records in EMR for schedules and assignments.
• Communicate scheduling updates with families and staff.
• Support recruiting and onboarding as needed.
• Assist with general office operations and issue resolution.
• Maintain confidentiality and comply with the plan.

Skills

Strong organizational skills

Prioritization & multi-tasking

Written & verbal communication

Relation building with families & ops

Customer service experience

Education

High School Diploma or GED

Bachelor’s degree in Business (preferred)

Tools

Microsoft Office

Electronic Medical Record (EMR) systems

Job description

The Healthcare Coordinator supports the operational management of an assigned patient caseload by coordinating scheduling, processing payroll, and supporting day-to-day branch functions.

This role helps ensure patients are appropriately staffed, payroll is accurate and timely, and communication between families, clinicians, and the branch remains consistent. The Healthcare Coordinator plays a key role in maintaining operational flow, data accuracy, and continuity of care.

Reports To: Director of Operations
FLSA Status: Non-Exempt

Core Responsibilities

Caseload & Scheduling

• Support the coordination of an assigned caseload by maintaining accurate staff schedules and coverage.
• Develop, update, and manage field staff schedules within the electronic medical record system.
• Monitor open shifts and assist in resolving coverage gaps.
• Adjust schedules based on call-offs, staffing changes, and patient needs.
• Participate in on-call rotation to support after-hours scheduling needs.

Payroll & Timekeeping

• Perform payroll verification for assigned cases, ensuring accuracy of hours worked and alignment with scheduled care.
• Review and validate time entries in collaboration with clinical staff prior to payroll processing.
• Identify and resolve discrepancies related to timekeeping, scheduling, and documentation.
• Maintain accurate records within the EMR related to schedules, hours, and staff assignments.

Communication & Coordination

• Maintain consistent communication with families and field staff regarding scheduling updates and coverage changes.
• Support coordination of care in collaboration with operations and clinical leadership.
• Build positive working relationships that support patient satisfaction and staff retention.

Administrative & Operational Support

• Document scheduling updates, payroll notes, and communication in Statewise and other designated systems.
• Support recruiting efforts as needed, including candidate coordination and onboarding assistance.
• Assist with general office operations including phones, supplies, and device support.
• Collaborate with branch leadership to identify and resolve operational issues.
• Maintain confidentiality of employee, patient, and company information.
• Adhere to and promote the Compliance Plan.

Required Skills & Qualifications

• Strong organizational skills with the ability to manage multiple cases simultaneously.
• Ability to prioritize and respond effectively in a fast-paced environment.
• Strong written and verbal communication skills.
• Demonstrated ability to build rapport with families and operational staff.
• Basic proficiency in Microsoft Office and electronic medical record systems.
• High School Diploma or GED required.
• Bachelor’s degree in Business preferred.
• Minimum two years of customer service or healthcare coordination experience preferred.

Equal Employment Opportunity Statement

Team Select Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Physical Requirements:

You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

EEO Status : Administrative Support Workers

Benefits + Perks of Joining the Team Select Family

• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Sick Time
• 401(k)
• Referral Program

Pay Range: $18.00 - $25.00 / hour

Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.