Healthcare Coordinator

Home Health Agency - Arizona, LLC; Phoenix (AZ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Team Select Home Care in Phoenix, AZ seeks a Healthcare Coordinator to manage an assigned patient caseload, coordinate scheduling, payroll processing, and support daily branch operations.

You will ensure appropriate staffing, accurate payroll, and clear communication between families, clinicians, and the branch, contributing to smooth operations and high-quality in-home care.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree in Business preferred.
• Minimum two years of customer service or healthcare coordination experience preferred.
• Strong organizational and communication skills.

Responsibilities

• Maintain staff schedules and coverage for assigned caseload.
• Perform payroll verification and timekeeping coordination.
• Communicate scheduling updates and coverage changes with families and staff.
• Support recruiting, onboarding, and general office operations.
• Maintain confidentiality and adhere to Compliance Plan.

Skills

Organizational skills

Communication

Time management

Customer service

Team collaboration

Education

High School Diploma or GED

Bachelor's degree in Business preferred

Tools

Microsoft Office

EMR systems

Job description

The Healthcare Coordinator supports the operational management of an assigned patient caseload by coordinating scheduling, processing payroll, and supporting day-to-day branch functions. This role helps ensure patients are appropriately staffed, payroll is accurate and timely, and communication between families, clinicians, and the branch remains consistent. The Healthcare Coordinator plays a key role in maintaining operational flow, data accuracy, and continuity of care.

Reports To: Director of Operations

FLSA Status: Non-Exempt

Core Responsibilities

Caseload & Scheduling

Support the coordination of an assigned caseload by maintaining accurate staff schedules and coverage. Develop, update, and manage field staff schedules within the electronic medical record system. Monitor open shifts and assist in resolving coverage gaps. Adjust schedules based on call-offs, staffing changes, and patient needs. Participate in on-call rotation to support after-hours scheduling needs.

Payroll & Timekeeping

Perform payroll verification for assigned cases, ensuring accuracy of hours worked and alignment with scheduled care. Review and validate time entries in collaboration with clinical staff prior to payroll processing. Identify and resolve discrepancies related to timekeeping, scheduling, and documentation. Maintain accurate records within the EMR related to schedules, hours, and staff assignments.

Communication & Coordination

Maintain consistent communication with families and field staff regarding scheduling updates and coverage changes. Support coordination of care in collaboration with operations and clinical leadership. Build positive working relationships that support patient satisfaction and staff retention.

Administrative & Operational Support

Document scheduling updates, payroll notes, and communication in Statewise and other designated systems. Support recruiting efforts as needed, including candidate coordination and onboarding assistance. Assist with general office operations including phones, supplies, and device support. Collaborate with branch leadership to identify and resolve operational issues. Maintain confidentiality of employee, patient, and company information. Adhere to and promote the Compliance Plan.

Required Skills & Qualifications

• Strong organizational skills with the ability to manage multiple cases simultaneously.
• Ability to prioritize and respond effectively in a fast-paced environment.
• Strong written and verbal communication skills.
• Demonstrated ability to build rapport with families and operational staff.
• Basic proficiency in Microsoft Office and electronic medical record systems.
• High School Diploma or GED required.
• Bachelor’s degree in Business preferred.
• Minimum two years of customer service or healthcare coordination experience preferred.

Team Select Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Physical Requirements:

You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times.

Benefits + Perks of Joining the Team

• Family Medical, Dental, and Vision Insurance Paid Time Off and Paid Sick Time 401(k) Referral Program

Pay Range: $18.00 - $25.00 / hour

Team Select Home Care reserves the right to change the above job description and qualifications without notice.

Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law.

Team Select Home Care is an employment-at-will employer.

Team Select Home Care is dedicated to transforming lives by providing compassionate, high-quality in‑home care. Founded in 2008, our mission is to change lives for the better. We advocate for families in need, treat our patients like the heroes they are, and empower our team members to make a meaningful difference every day. We specialize in long‑term adult and pediatric private duty nursing, personal care services, and family caregiving programs, all with a personalized, patient‑centered approach. Our commitment to excellence is reflected in everything we do, from the way we care for our patients, to how we support our team. We believe that our employees are the heart of our mission, and we’re dedicated to your growth and well‑being. At Team Select, you’ll find opportunities for continuous training, career advancement, and professional development.