Healthcare Contact Center Associate

Kaiser Permanente; Spokane (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Kaiser Permanente in Spokane, WA is seeking a Contact Center Specialist I to support operations by gathering and inputting standard data, analyzing efficiency, and assisting in preparing reports for team members.

You will help investigate service quality concerns, support internal stakeholders, members, patients, providers, and doctors with information and resources, and follow defined procedures to resolve routine issues. Training and growth opportunities are offered.

Qualifications

• HS diploma or GED or equivalent required.
• Minimum one year in a corporate or business office environment.

Responsibilities

• Gather and input standard operational data and support report preparation.
• Assist in investigating service quality concerns and supporting stakeholders.
• Help address routine issues by following defined procedures and guidance.
• Support operations by applying knowledge of regulations, requirements, and contracts.
• Gather basic performance data and reports for team review.

Skills

Compassionate care

Data entry

Relationship building

Computer literacy

Microsoft Office

Education

High School Diploma or GED

Job description

Kaiser Permanente in Spokane, WA is seeking a Contact Center Specialist I to support operations by gathering and inputting standard data, analyzing efficiency, and assisting in preparing reports for team members.

You will help investigate service quality concerns, support internal stakeholders, members, patients, providers, and doctors with information and resources, and follow defined procedures to resolve routine issues. Training and growth opportunities are offered.