Contact Center Specialist II - Data & Quality Champion

Kaiser Permanente; Renton (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

Kaiser Permanente is seeking a Customer Service professional to support patients, members, providers, and internal staff by delivering information and directing inquiries to the right channel. The role involves tracking and resolving issues, escalating when needed, and contributing to performance data and operational reports for leadership review.

The candidate will develop insights by collecting standard and nonstandard data, supporting quality improvements, and collaborating with team members

Qualifications

• Associates degree in a related field or 1 year of customer service experience.
• Experience or knowledge with data entry and MS Office.
• Strong communication and relationship-building skills.

Responsibilities

• Provide customer service representation by sharing information and directing customers to the appropriate party.
• Track, escalate, and resolve routine and non-routine issues reported by a variety of customers.
• Contribute to operational insights by gathering and inputting data for analysis and reporting.

Skills

Compassion

Data Entry

Relationship Building

Computer Literacy

Education

Associate degree or 1 year experience in related field

Tools

Microsoft Office

Job description

Kaiser Permanente is seeking a Customer Service professional to support patients, members, providers, and internal staff by delivering information and directing inquiries to the right channel. The role involves tracking and resolving issues, escalating when needed, and contributing to performance data and operational reports for leadership review.

The candidate will develop insights by collecting standard and nonstandard data, supporting quality improvements, and collaborating with team members