Healthcare Claims Support Specialist

Provalus; North Wilkesboro (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Company-paid healthcare

Career advancement

Job summary

Provalus is hiring entry-level Healthcare Insurance Customer Support Representatives to support claims processing, member inquiries, and general customer service for health insurance products. No prior healthcare experience is required, as full paid training is provided on claims processes, terminology, HIPAA compliance, and internal systems.

These full-time roles offer on-the-job training, structured development, and potential career advancement within a growing U.S.-based company focused on

Qualifications

• HS Diploma or GED required.
• No healthcare or claims experience needed — comprehensive training provided.
• Willingness to learn healthcare terminology, HIPAA basics, and insurance processes.

Responsibilities

• Transcribe customer information accurately and efficiently.
• Answer questions from customers and respond to inquiries professionally.
• Research claims status, benefits, eligibility, and coverage details.
• Provide members and providers with clear information on plan benefits and claims status.
• Maintain confidentiality of PHI and PII in accordance with HIPAA.

Skills

Customer service

Communication

Data entry

Teamwork

Education

HS Diploma/GED

Tools

CRM systems

Job description

Provalus is hiring entry-level Healthcare Insurance Customer Support Representatives to support claims processing, member inquiries, and general customer service for health insurance products. No prior healthcare experience is required, as full paid training is provided on claims processes, terminology, HIPAA compliance, and internal systems.

These full-time roles offer on-the-job training, structured development, and potential career advancement within a growing U.S.-based company focused on