Healthcare Claims Resolution Pro

TEKsystems; Tampa (FL); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO/Vacation/Sick Leave

Job summary

TEKsystems is hiring a Customer Resolution Specialist in Tampa, FL, contract position. You will handle healthcare provider and client inquiries regarding claims, billing, and payment status with a focus on accuracy and compassion.

You will own each case from initial contact to resolution, coordinating with other departments and providing timely updates while maintaining professional service standards.

Qualifications

• Provide responsive, accurate support to healthcare providers and clients.
• Own inquiries from start to resolution with research across systems.
• Communicate clearly and follow through on next steps.

Responsibilities

• Manage inbound calls and written inquiries with a professional service voice.
• Coordinate next steps and notify providers with timely updates.
• Own inquiries by clarifying needs, researching history, and determining resolution.
• Investigate billing, claim, and payment-status questions across systems.
• Identify gaps, root causes, and opportunities to prevent repeat contacts.

Skills

Customer service

Communication

Problem solving

Research

Job description

TEKsystems is hiring a Customer Resolution Specialist in Tampa, FL, contract position. You will handle healthcare provider and client inquiries regarding claims, billing, and payment status with a focus on accuracy and compassion.

You will own each case from initial contact to resolution, coordinating with other departments and providing timely updates while maintaining professional service standards.