Healthcare Chat Support Specialist

Akina Pharmacy; Sterling (VA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Paid time off

Paid Holidays

401K matching

Rewards & Recognition Program

Job summary

Akina Pharmacy is seeking a Digital Customer Service Representative (DCSR) to handle customer interactions via live chat, email, online reviews, and AI-assisted chatbot responses, ensuring timely, accurate, and compassionate communication.

You will manage high volumes of online inquiries, resolve concerns efficiently, and maintain Akina Pharmacy’s reputation by engaging with patients and providers across multiple platforms.

Qualifications

• 1-2 years of customer service experience, preferably in digital or healthcare settings.
• Strong written and verbal communication skills.
• Ability to handle multiple inquiries across digital channels.
• Proficiency with CRM/chat systems and Microsoft Office.
• AI experience with tools like ChatGPT is a plus.

Responsibilities

• Provide prompt, professional, and compassionate responses via email, live chat, social media, and web channels.
• Meet strict response-time goals (Chat <1 min, Email <30 min, Online reviews <24 hrs).
• Collaborate with pharmacists/technicians to resolve complex issues and improve processes.
• Monitor and respond to online reviews to protect the company’s reputation.
• Review and update AI chatbot responses and knowledge bases for accuracy.

Skills

Customer service

Communication

Adaptability

Detail-oriented

Technical proficiency

Tools

CRM systems

Chat systems

MS Office

Job description

Akina Pharmacy is seeking a Digital Customer Service Representative (DCSR) to handle customer interactions via live chat, email, online reviews, and AI-assisted chatbot responses, ensuring timely, accurate, and compassionate communication.

You will manage high volumes of online inquiries, resolve concerns efficiently, and maintain Akina Pharmacy’s reputation by engaging with patients and providers across multiple platforms.