Healthcare Center Operations Lead

PA0001 Pantogran LLC dba Center for Autism and Related Disorders; Phoenix (AZ); On-site; USD 75,000 - 105,000; Full time

Job summary

The Center for Autism and Related Disorders, LLC (CARD) in Phoenix, AZ is seeking an Operations Manager to oversee day-to-day center operations and staff development. You will manage billing, scheduling, staffing, and KPI-driven performance to ensure high-quality service delivery for clients and families.

Ideal candidates have 3–6 years of management experience, a bachelor’s degree, and strong leadership and HIPAA-compliance knowledge.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree in business, accounting, finance, administration, or management preferred.
• A minimum of 3-6 years’ experience in management.
• Some experience in healthcare settings preferred.

Responsibilities

• Represent CARD professionally and ethically to internal and external stakeholders.
• Represent CARD in a positive manner and uphold all CARD standards and values.
• Communicate, implement, and represent CARD’s policies and mission at the center.
• Create and maintain strong staff engagement and culture.
• Recruit, hire, and onboard administrative and clinical staff on an as needed/ongoing basis.
• Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction.
• Provide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management process.
• Schedule all clients and staff to ensure the fulfillment of individually contracted hours and minimum billing requirements.
• Partner with the center Clinical Supervisor(s) to provide top quality clinical services to ensure patient, family, and staff satisfaction.
• Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD.
• Maintain client and employee records.
• Manage all aspects of the center’s purchasing budget and oversee the tracking of equipment and devices.
• Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g. schools, doctor offices, parent organizations, etc.).
• Leads improvements in areas of KPI’s, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD.
• Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations.
• Responsible for facility cleaning, hygiene, safety, and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained.
• Meet regularly with the Division Director and Group Operations Manager.
• Attend required trainings and meetings.
• Other duties as assigned

Skills

Leadership

Communication

Problem solving

Multitasking

Microsoft Office

Education

Bachelor’s degree in business/administration

High school diploma or equivalent

Tools

Outlook

Word

Excel

PowerPoint

Job description

The Center for Autism and Related Disorders, LLC (CARD) in Phoenix, AZ is seeking an Operations Manager to oversee day-to-day center operations and staff development. You will manage billing, scheduling, staffing, and KPI-driven performance to ensure high-quality service delivery for clients and families.

Ideal candidates have 3–6 years of management experience, a bachelor’s degree, and strong leadership and HIPAA-compliance knowledge.