Healthcare Case Management Support Specialist

Sarasota Memorial Health Care System; Venice (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Sarasota Memorial Health Care System in Venice, FL seeks a dedicated team member to provide support to Case Managers, ensuring case management services, communications, and documentation are consistently processed for patients and families.

You will liaise with patients, families, and hospital staff to promote patient satisfaction, experience, and quality of services, while ensuring compliance with Medicare rights and payer notices.

Qualifications

• Minimum two years of customer service experience in a healthcare or related setting.
• High School Diploma, GED, or Certificate; Associate's degree preferred.

Responsibilities

• Provide support to Case Managers to ensure case management services, communications and documentation are processed.
• Serve as a liaison for patients, families, and hospital staff to ensure satisfaction and quality of services.
• Ensure compliance with regulatory requirements including Medicare patient rights and payer notices.
• Assist with timely transition of patients to post-acute services to support throughput and capacity.

Skills

Customer service

Education

High School Diploma or GED

Associate's degree preferred

Job description

Sarasota Memorial Health Care System in Venice, FL seeks a dedicated team member to provide support to Case Managers, ensuring case management services, communications, and documentation are consistently processed for patients and families.

You will liaise with patients, families, and hospital staff to promote patient satisfaction, experience, and quality of services, while ensuring compliance with Medicare rights and payer notices.