Healthcare Call Center Representative

AECOM; Austin (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading healthcare provider as a Patient Services representative in Austin, Texas. You will provide essential customer service, triaging inquiries while assisting in various clerical tasks. Enjoy a fulfilling career with benefits including health insurance, paid time off, and a supportive environment.

Benefits

Paid time off (PTO)

Health insurance options

Retirement benefits with employer matching

Long-term & short-term disability

Employee assistance programs

Tuition reimbursement

Qualifications

• High School diploma equivalency or 1 year of applicable job experience.
• Note: Professional licensure can substitute for education/experience.

Responsibilities

• Answer incoming calls and perform triage of inquiries.
• Respond to customer inquiries and provide relevant information.
• Track inquiries and provide resolutions.

Skills

Communication

Customer Service

Data Collection

Education

High School diploma or equivalent

Job description

**Details**

+ **Department:** Patient Services

+ **Schedules: 40Hours** Day, Evening, Night Shifts Available w /rotating weekends

+ **Facility: ON-SITE;** Good Health Solutions Building

+ **Location:** 7701 Metropolis Drive Austin, Texas 78744

**Benefits**

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer._

**Responsibilities**

Answer incoming calls and perform triage of inquiries.

+ Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.

+ Collect relevant caller data to assist with measurement, tracking and reporting activities.

+ Track inquires, questions and answers and provide resolution.

+ Perform additional clerical duties as assigned.

**Requirements**

Education:

+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

**Additional Preferences**

+ Previous Healthcare Experience Preferred

+ Call Center Experience Preferred

**Why Join Our Team**

Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. Ascension Seton operates more than 100 clinical locations in Central Texas and four teaching hospitals, including Dell Seton Medical Center at The University of Texas and Dell Children's Medical Center. Join us and create a career path you will love.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

**Equal Employment Opportunity Employer**

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

**This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.**