We are seeking a Healthcare Business Analyst to support eligibility, benefits, claims, and provider data exchange initiatives.
The ideal candidate will have strong analytical skills, hands-on experience with Availity portal and clearinghouse integrations, and the ability to collaborate effectively with business, operations, and technical stakeholders across distributed teams.
Key Responsibilities
- Conduct end-to-end analysis of payer and provider workflows involving Availity transactions, including Eligibility & Benefits (270/271), Claims Status (276/277), Prior Authorization (278), Attachments, and Claims (837/835).
- Evaluate business requirements, integration patterns, and data flows to ensure alignment with Availity capabilities and enterprise-level operational expectations.
- Review Availity response data, error codes, payer-specific rules, and transaction-level exceptions for accuracy and compliance with EDI standards.
- Support implementation, enhancement, and optimization of Availity portal features, API integrations, and clearinghouse configurations.
- Lead requirement-gathering sessions with operations, product teams, and technical stakeholders; document functional requirements, user stories, acceptance criteria, and workflow diagrams.
- Assess business impact of Availity-related changes, EDI mapping updates, and upstream/downstream process modifications.
- Perform root cause analysis for transaction failures, rejections, eligibility discrepancies, and authorization processing issues.
- Develop test plans, execute UAT, and validate end-to-end transaction integrity for enhancements related to Availity workflows.
- Prepare documentation, reporting summaries, analysis logs, and communication materials for technical and non-technical teams.
- Conduct research and evaluation of clearinghouse rules, EDI compliance requirements, and payer implementation guides.
- Provide SME guidance to project teams and serve as a resource for Availity operations, payer-provider transactions, and healthcare EDI standards.
Required Qualifications- Bachelor’s degree in Healthcare Administration, Information Systems, Business, or related field.
- Minimum of 5 years of experience as a Healthcare Business Analyst within a payer or provider environment.
- Hands-on experience with Availity Portal, Availity APIs, or clearinghouse integrations.
- Strong understanding of HIPAA-standard EDI transactions (270/271, 276/277, 278, 837, 835).
- Experience documenting business requirements, process flows, and business rules across eligibility, claims processing, and authorization domains.
- Familiarity with healthcare data protection expectations and payer/provider transaction guidelines.
- Ability to analyze transaction data, troubleshoot integration issues, and interpret Availity error responses.
- Strong written and verbal communication skills.
- Comfortable working with cross-functional U.S.-based teams and managing business discussions directly with stakeholders.
- Proficiency with productivity and analysis tools such as MS Word, MS Excel, JIRA, Confluence, and standard EDI/Availity reporting formats.