Healthcare AR Collections Specialist

CompuGroup Medical SE & Co. KGaA; Richardson (TX); Hybrid; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k with employer matching

Personal Time Off

Hybrid work options

Job summary

Compugroup Medical SE & Co. KGaA in Richardson, TX is seeking an experienced Collections Specialist to manage outbound collections across our existing client base. This phone-first role focuses on persistence, professionalism, and protecting relationships while securing payments.

The ideal candidate has 3+ years of B2B collections experience, strong negotiation skills, and solid Excel/CRM usage. Hybrid work options are available, with a collaborative healthcare technology environment.

Qualifications

• Minimum of 3 years of B2B collections experience handling business clients by phone.
• Track record of hitting collection targets while preserving client relationships.
• Strong negotiation skills for discussions about finances.
• Excellent documentation habits and follow-through on commitments.
• Working proficiency in Excel (sorting, filtering, aging reports).
• Experience with ERP or billing systems and logging activity in a CRM.
• Healthcare, SaaS, or technology services collections experience preferred.
• Familiarity resolving invoice disputes involving contracts, POs, or service credits.

Responsibilities

• Make 25+ outbound collection calls per day to existing clients with past due balances.
• Work assigned aging report daily, prioritizing by balance and days past due.
• Secure firm payment commitments and follow up until payment is received.
• Identify reasons invoices are unpaid and route disputes to appropriate teams.
• Document every contact, commitment, and outcome in our systems.
• Send follow-up emails, statements, and payment reminders to support calls.
• Escalate high-risk accounts with recommended next steps.
• Meet monthly targets for call volume, dollars collected, and aged receivables reduction.

Skills

B2B collections

Negotiation

Client relationship management

Documentation

Excel proficiency

Tools

CRM

ERP/billing systems

Job description

Compugroup Medical SE & Co. KGaA in Richardson, TX is seeking an experienced Collections Specialist to manage outbound collections across our existing client base. This phone-first role focuses on persistence, professionalism, and protecting relationships while securing payments.

The ideal candidate has 3+ years of B2B collections experience, strong negotiation skills, and solid Excel/CRM usage. Hybrid work options are available, with a collaborative healthcare technology environment.