Healthcare AI Technical Success Manager

Charta Health; San Francisco (CA); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive salary & benefits

Growth opportunities

SF Headquarters office

Equity

Job summary

Charta Health is seeking a Technical Success Manager to own client relationships, monitor deployment health, and address day-to-day technical questions. You will debug issues directly, triage escalations, and partner with engineering to resolve problems quickly.

Onboarding is documentation-driven, with each account mapped to an owning pod. This role emphasizes ROI, proactive stewardship, and expanding partnerships with customers through strategic insights and scalable solutions.

Qualifications

• 3+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Consulting, preferably in B2B SaaS or healthcare.
• Experience working with healthcare provider systems or revenue cycle management is a plus.
• Hands-on debugging and triage in a fast-paced startup environment is valued.

Responsibilities

• Own the Client in Steady State: be the primary contact after go-live and monitor deployment health.
• Resolve and Triage: diagnose issues with data and logs, triage to on-call and product teams as needed.
• Drive Value & ROI: establish success metrics and report ROI through QBRs to executive leadership.
• Own the Commercial Relationship: manage renewals and identify expansion opportunities.
• Proactive Account Stewardship: monitor signals to identify risks early and execute get-well plans.
• Be the Voice of the Customer: translate feedback into product and engineering insights.
• Prescribe Solutions: guide customers to scalable, best-practice workflows.

Skills

Technical fluency

Self-sufficient

Relationship building

Strategic hunter‑farmer

Clear communication

Commercial mindset

3+ years experience

Tools

SQL

Scripting

LLM tooling

Job description

Charta Health is seeking a Technical Success Manager to own client relationships, monitor deployment health, and address day-to-day technical questions. You will debug issues directly, triage escalations, and partner with engineering to resolve problems quickly.

Onboarding is documentation-driven, with each account mapped to an owning pod. This role emphasizes ROI, proactive stewardship, and expanding partnerships with customers through strategic insights and scalable solutions.