Healthcare Admissions Navigator

Willingway; Inglewood (GA); On-site; USD 40,000 - 58,000; Full time

Job summary

Willingway in Statesboro, GA is seeking an Admissions Coordinator to manage front desk operations and pre-admission processes. You will triage calls, verify insurance eligibility, schedule assessments, and coordinate with referral sources to ensure timely admissions.

The role requires strong interpersonal and interviewing skills, knowledge of community resources, and attention to detail in documenting activities in the CRM.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling, or related field preferred.
• One or more years' experience in healthcare admissions preferred.
• Preferably in the mental health or substance use disorder field.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills.
• Skill in telephone etiquette and paging procedures.

Responsibilities

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met.
• Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals, Responds and reacts to the needs of referred clients.
• Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system.
• Maintains all the documentation involved with the admissions process.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

Skills

Interpersonal skills

Interviewing skills

Telephone etiquette

Community resources knowledge

Education

High School Diploma or equivalent

Bachelor’s Degree in social work, psychology, counseling, or related field

Job description

Willingway in Statesboro, GA is seeking an Admissions Coordinator to manage front desk operations and pre-admission processes. You will triage calls, verify insurance eligibility, schedule assessments, and coordinate with referral sources to ensure timely admissions.

The role requires strong interpersonal and interviewing skills, knowledge of community resources, and attention to detail in documenting activities in the CRM.