Healthcare Administrative Associate - Pediatrics - Tanglewood

CP01 Carilion Medical Center; Virginia; On-site; USD 22,000 - 30,000; Full time

Job summary

Carilion Clinic in Roanoke, Virginia is seeking a Healthcare Administrative Associate to support pediatrics by handling appointment scheduling, patient inquiries, and coordination of care in a fast-paced call center, with an emphasis on customer service and accuracy.

The role requires patient registration, data entry, insurance verification, and use of electronic medical records; familiarity with Microsoft Office is helpful.

Qualifications

• High school diploma or GED is required.
• Strong customer service orientation and communication skills.
• Knowledge of medical terminology and office procedures.
• Experience with electronic medical records and data entry.
• Ability to multitask and maintain accuracy in a fast-paced setting.

Responsibilities

• Performs patient registration, scheduling, outbound pre-registration calls, and check-in.
• Manages multi-line phone systems, answers calls, schedules appointments and routes messages.
• Maintains patient demographic, insurance, and eligibility information.
• Collects co-payments and balances daily transactions.
• Maintains medical records in compliance with regulations.
• Uses EMR systems for scheduling, reporting, and documentation.
• Provides directions and assistance to patients and visitors.
• Maintains reports, databases, and spreadsheets and performs basic data analysis.
• Supports administrative functions including correspondence, reports, and meeting materials.
• Assists with training and acts as a resource for team members.
• Maintains a safe, organized, and efficient work environment.

Skills

Customer service

Communication

Medical terminology

Office procedures

EMR systems

Data entry

Microsoft Office

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

EMR software

Microsoft Office Suite

Job description

Employment Status: Full time Shift: Day (United States of America) Facility: 4348 Electric Rd - Roanoke Requisition Number: R162943 Healthcare Administrative Associate - Pediatrics - Tanglewood (Open)

How You’ll Help Transform Healthcare

Please Note: While this position includes patient registration responsibilities and cross‑training opportunities, the primary assignment for this vacancy will be within our Carilion Children's Call Center supporting appointment scheduling, patient inquiries, and coordination of care. Candidates should be comfortable working in a fast‑paced, phone‑based environment with a strong emphasis on customer service and accuracy. The Healthcare Administrative Associate supports clinic operations by performing administrative, scheduling, registration, and customer service functions to ensure efficient and effective patient care delivery.

The Healthcare Administrative Associate:

• Performs functions including patient registration, scheduling, outbound pre‑registration calls, and check‑in processes.
• Manages multi‑line phone systems, answers calls, schedules appointments and routes messages appropriately.
• Maintains accurate patient demographic, insurance, and eligibility information.
• Collects co‑payments, deductibles, and other payments and balances daily transactions.
• Maintains and organizes medical records in compliance with regulatory standards.
• Uses electronic medical record systems for scheduling, reporting, and documentation.
• Provides directions and assistance to patients and visitors.
• Maintains reports, databases, and spreadsheets and performs basic data analysis.
• Supports administrative functions including correspondence, reports, and meeting materials.
• Serves as a resource for team members and assists with training as needed.
• Maintains a safe, organized, and efficient work environment.

What We Require

Education: High school diploma or GED required.

Experience: None.

Licensure/Certification: Not required.

Life Support: Not required.

Other Minimum Qualifications: Strong customer service orientation and communication skills. Knowledge of medical terminology, office procedures, and electronic medical records. Proficiency in computer data entry and Microsoft Office applications. Ability to multitask and maintain attention to detail in a fast‑paced environment.

Compensation Range: $16.18 - $22.65. Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace.

Benefits, Pay and Well‑being at Carilion Clinic

Carilion understands the importance of prioritizing your well‑being to help you develop and thrive. That’s why we offer a well‑rounded benefits package, and many perks and well‑being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

In our workplace, we’re devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others.

Introduce yourself to our recruiters and we’ll get in touch if there’s a role that seems like a good match. Join an organization where innovation happens, collaboration is expected and ideas are valued. A not‑for‑profit, mission‑driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award‑winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi‑specialty physician practices spanning southwestern Virginia. Join us and begin your career in a place where every day is a new adventure of creating the future of health care.