Healthcare Admin Coordinator - Billing & Auth Skills

Helper Heroes; Wilmington (NC); Remote; USD 8,500 - 12,000; Part time

Benefits offered by this job

Competitive base pay

Growth opportunities

Remote work support

Job summary

Helper Heroes is seeking a highly organized bilingual Office Coordinator to manage daily administrative workflows for a growing US healthcare office. The role requires fluency in English and Spanish, strong organization, and experience with billing support and insurance authorizations.

The position starts part-time with potential to transition to full-time as the caseload grows. Remote work is supported with a mission-driven, empathetic team environment.

Qualifications

• Fluent in English and Spanish, both written and verbal.
• Experience in healthcare administration or medical billing support preferred.
• Ability to manage multiple tasks with attention to detail.
• Reliability and proactive ownership of office workflows.

Responsibilities

• Manage authorizations and reauthorizations tracking.
• Enter new clients and maintain records in the system.
• Coordinate with doctors' offices, staff, and insurers.
• Prepare billing documentation and post payments.
• Handle general front-office communications.

Skills

Bilingual English/Spanish

Strong communication

Highly organized

Independent work

Tools

Office Puzzle

Job description

Healthcare Admin Coordinator - Billing & Auth Skills in Athens

This role is a solid entry point into US healthcare administration from a remote, Latin American base. The skills developed — insurance authorization tracking, medical billing preparation, HIPAA-adjacent documentation workflows, and cross-cultural communication — are highly transferable and in growing demand as US home care agencies increasingly offshore administrative work.

At $7.50/hour USD, this is below US domestic market rates for healthcare coordinators ($18–$22/hour), but competitive for remote roles targeting Colombian-based talent. If transitioning to full-time, the annual equivalent (~$15,600 USD) is respectable in a Colombian cost context but modest by global standards.

Green flags:

• Clear path from part-time to full-time — signals company growth and potential for income scaling.
• Broad exposure to billing, authorizations, and insurance — résumé-building across multiple healthcare admin domains.
• Mission-driven culture with emphasis on empathy and teamwork — positive indicators for retention and job satisfaction.

Watch points:

• "Work Schedule: TBD" may indicate the role is still being defined — confirm hours and expectations before starting.
• No mention of paid time off, health benefits, or bonuses — typical for contractor or early-stage remote roles.
• Experience with Office Puzzle (a home care scheduling platform) is a niche but marketable skill in this sector.

Job Title: Bilingual Healthcare Administrative Coordinator (English/Spanish)
Company: Helper Heroes
Job Type: Part-Time (may transition to Full-Time)
Work Schedule: TBD
Start Date: ASAP

About Us

At Helper Heroes, we're on a mission to provide exceptional care and support to home care agencies in America. We believe in creating a true partnership where our employees act and feel like a true member of the American team they are matched with. Our goal is to help them create a compassionate, innovative, and efficient care experience for their clients and their families.

About You

What sets us apart is YOU. You're not just any virtual team member — you're a Helper Hero! If you're passionate about making a difference, have a knack for organization, and thrive in a fast-paced, mission-driven environment, you're who we are looking for. If you're the kind of person who loves tackling behind-the-scenes tasks with a smile, ensuring that our clients' caregivers and clients receive the best possible support.

Job Overview

We are seeking a highly organized, proactive, and dependable Bilingual Office Coordinator to manage the day-to-day administrative workflow of a growing healthcare office. The ideal candidate communicates confidently in both English and Spanish, follows through without constant supervision, and keeps authorizations, documentation, client records, billing preparation, and office communication organized and moving.

The role will begin part-time and may transition to full-time as the caseload grows.

Key Responsibilities

• Request, track, and follow up on authorizations and reauthorizations.
• Contact doctors' offices to obtain updated orders and follow up until received.
• Enter new clients into the system and maintain accurate, current records.
• Communicate with parents, staff, doctors' offices, and insurance representatives.
• Review staff documentation for completeness and timeliness and follow up on missing items.
• Answer incoming calls and handle general front-office communication.
• Prepare billing records and documentation for submission by management.
• Post payments after claims have been submitted.
• Maintain organized tracking systems and support overall office operations.
• Perform other administrative duties as needed.

Qualifications

• Fluent in English and Spanish, both verbal and written.
• Experience in healthcare administration, office coordination, medical billing support, insurance authorization, or a related role.
• Strong communication, organization, follow-up, and attention to detail.
• Ability to manage multiple tasks and deadlines independently.
• Reliable, proactive, and comfortable taking ownership of office workflows.
• Able to learn new systems quickly.
• Experience with Office Puzzle is preferred but not required.

Attributes of a Successful Helper Hero

• Empathy: You genuinely care about people and want to make a difference in their lives.
• Organization: You're a master of multitasking and can keep everything running smoothly.
• Communication: You speak impeccable English and are a clear, friendly communicator — both written and verbal.
• Problem Solver: You can see the big picture when resolving complex issues and follow through until full resolution.
• Self Starter: You work effectively without supervision and follow processes precisely.
• Reliability: You're dependable, punctual, and always ready to step up when needed.

Why You'll Love Working with Us

• Competitive Base Pay: $7.50/hr
• Make a Difference: You'll play a key role in ensuring that clients receive the best care possible.
• Growth Opportunities: As we grow, so will you — there's plenty of room for advancement and learning.
• Fun & Supportive Team: We're a tight-knit group that values collaboration, compassion, and a good laugh.

Ready to Be a Hero?

If you're excited about the opportunity to join our team — where you'll be appreciated, have a sense of purpose and inclusion — and are willing to help us create a brighter, more compassionate care experience, we can't wait to hear from you! Helper Heroes – Where Virtual Heroes Are Made!

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