Health Unit Coordinator (Per Diem) - Emergency Department

UNC Health; Chapel Hill (NC); On-site; USD 25,000 - 34,000; Part time

Job summary

UNC Health is seeking a Health Care Coordinator (Per Diem) for the Emergency Room department in Chapel Hill, NC. The role involves clerical support, order transcription, and coordination of patient flow in a high-acuity ED setting.

Responsibilities include timely communication of orders, chart maintenance, supply management, and handling calls/messages for patients, families, and staff, all while upholding patient confidentiality and hospital policies.

Qualifications

• One year of clerical or customer service experience preferred.
• Experience transcribing physician orders or communicating with hospital staff is beneficial.

Responsibilities

• Ensures that orders are communicated to appropriate staff in a timely manner and transcribed accurately.
• Maintains patient chart in complete order and processes charts for admission, transfer, procedures, discharge, or death.
• Orders office or patient care supplies within budget; maintains unit equipment and conducts audits and safety checks.
• Provides information and administrative support to the healthcare team; answers calls and relays messages while maintaining patient confidentiality.

Skills

Clerical experience

Customer service

Education

High school diploma or GED

Job description

Description

The Emergency Room Department is looking for a Health Care Coordinator (Per Diem) to join their team.The UNC Hospitals Emergency Department (ED) is a designated Level 1 Trauma Center serving as North Carolina's primary referral hospital as well as also serving as the community hospital for Chapel Hill/Orange County. The ED at UNC Hospitals cares for patients ranging from minor illnesses and injuries to critical medical emergencies and trauma patients ranging in age neonates to the elderly. This large number of high acuity patients received in this department contributes to a very challenging and rewarding clinical environment for nurses and other members of the multi-disciplinary healthcare team.

This is a Per Diem/ at-will position requiring the ability to work a minimum of 12 hours every 2 weeks; Day & Night Rotating shifts, general hours are 7am-7:30pm & 7pm-7:30am, with weekend and holiday rotation. Manager/department may change the shift based on the needs of the department. This position requires the ability to attend the required weeklong hospital orientation offered every two weeks.

Orientation Schedule: Monday & Tuesday - Virtual with a 10am mandatory WebEx; Wednesday - 8am to 10am Virtual and in person from 1pm to 5 pm; and Thursday and Friday - Virtual.

Summary:

Provides clerical and administrative support to the nursing staff of an inpatient medical unit. Work is performed in accordance with UNC Healthcare policies and procedures under the direction of a nurse manager

Responsibilities:

• 1. Ensures that services outlined on orders are communicated in a timely manner to appropriate staff in the work unit and throughout the hospital in accordance with UNCHCS policies. Follows up in accordance with established procedure. Transcribes physician orders based on priority and order type. Ensures that physician orders are accurately conveyed to the servicing departments in a timely manner. Reviews orders for logic, clarity, and completeness to ensure that orders are consistent with established procedures and policy. Brings inconsistencies to the attention of clinical practitioners. Coordinates return appointments for patients. Uses multiple hospital support tools, including transportation-tracking system, pager system, Intranet. Sends and receives items via tube system. Uses clinical software and support materials such as armbands, signs, labels, MAR, Kardex, and printed requisitions.
• 2. Maintains patient chart in complete and accurate universal chart order, files in appropriate sections, and ensures all forms contain appropriate patient identification. Processes charts appropriately for admission, transfer, diagnostic/operative procedures, discharge, and death.
• 3. Orders office or patient care supplies within budget constraints and maintains inventories of unit supplies and equipment. Maintains unit communications equipment including printer, mobile laptop computers, and fax. Conducts unit audits, safety checks, and routine maintenance of office equipment. Functions as a clerical resource in the nursing unit and is thus knowledgeable about hospital policies and procedures. Ensures that the nursing unit is clean and orderly. Performs other general office support duties as required.
• 4. Supports the healthcare team with information and administrative support. Answers and directs telephone calls from visitors, staff, and patients. Answers patients' call system. Relays messages for patients, families, physicians, nurses, and other staff from multiple departments. Maintains confidentiality of all patient information. Creates and maintains electronic documents in MS Office

Other Information

Education Requirements:

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• One (1) year of clerical or customer service experience preferred.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Emergency Room

Work Type: Per Diem

Standard Hours Per Week: 12.00

Salary Range:$18.00 - $24.66 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Variable

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.