Health Unit Coordinator Observation

bannerhealth; Phoenix (AZ); On-site; USD 23,000 - 28,000; Full time

Job summary

Banner Estrella Medical Center in Phoenix, AZ is seeking Health Unit Coordinators to provide administrative support in an assigned patient care area, facilitating communication among physicians, nurses and patients, and coordinating routine tasks.

The role offers full-time and part-time day shifts, with self-scheduling, weekend and holiday rotations, and differential pay for weekend and night shifts. A strong emphasis on accuracy, organization and customer service is essential.

Qualifications

• 1 year of medical clerical experience preferred.
• Excellent organizational and communication skills.
• Working knowledge of medical terminology and basic computer skills.

Responsibilities

• Greet and assist patients and families; manage front desk duties.
• Process admissions and populate patient records.
• Maintain complete patient records and ensure chart accessibility.
• Coordinate discharges and appointment scheduling.
• Order and track supplies; manage equipment.
• Liaise between physicians, nurses and other departments.
• Handle calls, consults and external inquiries.

Skills

Medical clerical experience

Customer service

Organizational skills

Communication skills

Medical terminology

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Primary City/State: Phoenix, Arizona

Department Name: OP Obs Unit 4A-Hosp

Work Shift: Day

Job Category: Administrative Services

Banner Health is proud to have earned the Great Place To Work® Certification™, a recognition based on direct feedback from our team members and a thorough, independent evaluation. This certification underscores our dedication to fostering a culture built on trust, collaboration and pride - an environment where team members feel valued, supported and inspired every day.

Banner Estrella is a full-service medical campus. The 353 all-private bed hospital offers an array of medical services, including heart care, emergency services, general surgery, weight loss surgery, medical imaging, orthopedic surgery and a comprehensive maternity services program. We have received Magnet® recognition from the American Nurses Credentialing Center for excellence in nursing. This designation is a testament to the innovative, safe and thoughtful care our professional nurses provide patients every day.

The Banner Estrella Medical Center Observation team is seeking new Health Unit Coordinators. This position is responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients. The position facilitates communication between physicians, nurses and patients, calls in consults and acts as a liaison with all other internal departments and external contacts.

• FULL-TIME (3-12 hour shifts) and PART-TIME (2-12 hour shifts) Day Shifts Available from 7:00am-7:30pm
• You can utilize our self-scheduling tool for shift and weekend coverage. There are no set days you can be scheduled each week.
• Weekend and Holiday rotations are required in this role - Every other weekend (Sat, Sunday)
• Enjoy a flat rate $1/hour weekend shift differential and an 18%-Night Shift differential when applicable.

Your pay and benefits are important components of your journey at Banner Health. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Banner Estrella Medical Center is a 353-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy.

Position Summary

This position is responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients. The position facilitates communication between physicians, nurses and physicians, calls in Consults and acts as a liaison with all other internal departments and external contacts.

Core Functions

1. Performs receptionist/clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department. Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution.
2. Processes patient admissions, records bed assignments in system, makes face sheets and prints patient labels upon admission. Orders outside records from other facilities and Physician’s offices.
3. Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms. Ensures that all reports and chart forms are scanned or filed into the patient’s record. Ensures that charting forms are labeled and accessible if they are needed. Maintains adequate supplies of frequently used, patient education materials. May be responsible for QC/validations.
4. Enter pending discharges into the system. Coordinates patient appointments for procedures and treatments that may be required prior to timely discharge. Processes patient discharges.
5. Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery.
6. Monitors and tracks the use and whereabouts of electronic equipment such as patient ID scanners and lap top computers. Ensures that all are accounted for and in working order.
7. This position works under local supervision and has responsibility for assigned unit only. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service. Interacts with other health unit secretaries and other staff at all levels throughout the facility. Customers are patients, families, physicians, unit staff, case managers, patient service staff and medical records staff. Interacts with a wide variety of external customers.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Requires skills and abilities typically attained with 1 year of medical clerical experience; preferably in a hospital or physician office setting, or prior experience in customer service. Must possess excellent organizational skills, as well as effective human relations and communication skills. Working knowledge of medical terminology and computer literacy is required. The position requires knowledge of commonly used office software and keyboarding skills.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

Successful completion of an approved unit secretary program and BLS certification is preferred.

Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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