Health Unit Coordinator Emergency Department

Banner Health; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Banner University Medical Center in Phoenix, AZ is seeking a Health Unit Coordinator to provide administrative support and act as a liaison among physicians, nurses and patients. This entry‑level role promotes organized, efficient delivery of care in an assigned patient care area.

The position involves coordinating admissions, charting, scheduling and communications, with a focus on excellent customer service in a fast‑paced environment. Night shifts 6pm–6:30am, weekend/holiday rotations.

Qualifications

• High school diploma or GED required.
• Basic medical terminology and computer literacy are needed.
• 1 year medical clerical or customer service experience preferred.

Responsibilities

• Perform receptionist/clerical duties to support department efficiency.
• Process admissions, bed assignments, charting and labs coordination.
• Maintain patient records, scans, and supplies; handle communications.
• Coordinate discharges and appointments; assist with procedures as needed.
• Monitor and track equipment and ensure documentation is complete.
• Provide courteous patient and family assistance in a fast-paced environment.

Skills

Effective communication

Team oriented

Calm under pressure

Multitasking

Education

High school diploma

Job description

Primary City/State

Phoenix, Arizona

Department Name

Emergency Ctr-Hosp

Work Shift

Night

Job Category

Administrative Services

Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members.

Banner University Medical University Medical Center is seeking a Health Unit Coordinator

This position is entry level and responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients. The position facilitates communication between physicians, nurses and patients, calls in consults and acts as a liaison with all other internal departments and external contacts.

Banner University is a Level 1 Trauma Center. The Emergency Department is a first of its kind for Banner Health and offers the most flexible and efficient layout which will allow us to deliver the safest and highest quality of care to our customers. The department is built with the newest technology to manage 60 + monitored private rooms and offers substantial physical space for both patients and associates to foster an excellent patient experience. Skills needed: Effective communication, being team oriented, calm temperament in stressful situations and ability to multi task.

This is a full time night shift position working from 6pm-6:30am.

Weekend and holiday rotations required. You will have the opportunity utilize our self-scheduling tool for shift and weekend coverage. Enjoy an 18%-night shift differential and a flat rate $1/hour weekend shift differential.

University Medical Center Phoenix is a nationally recognized academic medical center. The world‑class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi‑specialty and sub‑specialty clinics.

Position Summary

This position is responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients. The position facilitates communication between physicians, nurses and physicians, calls in Consults and acts as a liaison with all other internal departments and external contacts.

Core Functions

• Performs receptionist/clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department. Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution.
• Processes patient admissions, records bed assignments in system, makes face sheets and prints patient labels upon admission. Orders outside records from other facilities and Physician’s offices.
• Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms. Ensures that all reports and chart forms are scanned or filed into the patient’s record. Ensures that charting forms are labeled and accessible if they are needed. Maintains adequate supplies of frequently used, patient education materials. May be responsible for QC/validations.
• Enters pending discharges into the system. Coordinates patient appointments for procedures and treatments that may be required prior to timely discharge. Processes patient discharges.
• Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery.
• Monitors and tracks the use and whereabouts of electronic equipment such as patient ID scanners and lap top computers. Ensures that all are accounted for and in working order.
• This position works under local supervision and has responsibility for assigned unit only. Incumbents work in a fast‑paced, sometimes stressful environment with a strong focus on customer service. Interacts with other health unit secretaries and other staff at all levels throughout the facility. Customers are patients, families, physicians, unit staff, case managers, patient service staff and medical records staff. Interacts with a wide variety of external customers.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• Requires skills and abilities typically attained with 1 year of medical clerical experience; preferably in a hospital or physician office setting, or prior experience in customer service. Must possess excellent organizational skills, as well as effective human relations and communication skills. Working knowledge of medical terminology and computer literacy is required. The position requires knowledge of commonly used office software and keyboarding skills.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral or BUMG, BUMCT in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working at BUMCS in a Behavioral Health clinical setting must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Preferred Qualifications

• Successful completion of an approved unit secretary program and BLS certification is preferred.

Additional Related Education And/or Experience Preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug‑free work environment.