Health Unit Coordinator Observation

Banner Health Corporate; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

Banner Health in Glendale, Arizona seeks a Health Unit Coordinator for the Outpatient Observation Unit on evenings. The role provides administrative support and effective patient-care communication, serving as a liaison among physicians, nurses, and departments.

This position emphasizes accuracy in patient records and efficient unit operations. The candidate will manage admissions, bed assignments, and charting, while ensuring supplies, equipment, and documentation are handled promptly.

Qualifications

• High school diploma or GED required.
• 1 year of medical clerical experience preferred, hospital or physician office setting ideal.
• Excellent organizational and communication skills required.
• Arizona Fingerprint Clearance Card required at hire for eligible facilities.
• Knowledge of medical terminology and computer literacy essential.
• Familiarity with common office software and keyboarding helps.

Responsibilities

• Performs receptionist/clerical duties to support department operations and communication.
• Processes patient admissions, records bed assignments, and prints patient labels.
• Maintains complete patient records with admission, transfer, and discharge information.
• Enters pending discharges and coordinates procedures and treatments before discharge.
• Maintains supplies and assists with requisitions and supply reconciliation.
• Monitors use and condition of electronic equipment and ensures accountability.
• Works under supervision, interacting with diverse internal and external contacts to support patient care.

Skills

Medical terminology

Communication skills

Organizational skills

Computer literacy

Education

High school diploma/GED

Tools

Office software

Job description

Primary City/State: Glendale, Arizona Department Name: Outpatient Observation Unit Work Shift: Evening Job Category: Administrative Services

Banner Health is proud to have earned the Great Place To Work® Certification™, a recognition based on direct feedback from our team members and a thorough, independent evaluation. This certification underscores our dedication to fostering a culture built on trust, collaboration and pride - an environment where team members feel valued, supported and inspired every day.

Banner Thunderbird Medical Center has served the Northwest Valley for more than 25 years and our unrelenting focus on excellent patient care has helped us become one of the most preferred hospitals in the Valley. In addition to being a Level 1 Trauma Center, the facility also includes a heart and vascular center, state-of-the-art surgical suites, and a new Emergency department.

The Banner Thunderbird Medical Center Observation team is seeking a new Health Unit Coordinator. You may float between throughout the facility. This position is responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients. The position facilitates communication between physicians, nurses and physicians, calls in Consults and acts as a liaison with all other internal departments and external contacts.

This is a full time evening shift position 5 weekly, 8 hour shifts from 2pm-10:30pm will include weekends and holidays on a rotating basis. You will have the opportunity to utilize our self-scheduling tool as well as enjoy a flat rate $1/hour weekend shift differential as well as an 18% Night shift differential. Your pay and benefits are important components of your journey at Banner Health.

Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Banner Health’s premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children’s Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience.

Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets.

Position Summary

This position is responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients. The position facilitates communication between physicians, nurses and physicians, calls in Consults and acts as a liaison with all other internal departments and external contacts.

Core Functions

• Performs receptionist/clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department. Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution.


• Processes patient admissions, records bed assignments in system, makes face sheets and prints patient labels upon admission. Orders outside records from other facilities and Physician’s offices.


• Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms. Ensures that all reports and chart forms are scanned or filed into the patient’s record. Ensures that charting forms are labeled and accessible if they are needed. Maintains adequate supplies of frequently used, patient education materials. May be responsible for QC/validations.


• Enter pending discharges into the system. Coordinates patient appointments for procedures and treatments that may be required prior to timely discharge. Processes patient discharges.


• Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery.


• Monitors and tracks the use and whereabouts of electronic equipment such as patient ID scanners and lap top computers. Ensures that all are accounted for and in working order.


• This position works under local supervision and has responsibility for assigned unit only. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service. Interacts with other health unit secretaries and other staff at all levels throughout the facility. Customers are patients, families, physicians, unit staff, case managers, patient service staff and medical records staff. Interacts with a wide variety of external customers.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.


• Requires skills and abilities typically attained with 1 year of medical clerical experience; preferably in a hospital or physician office setting, or prior experience in customer service.


• Must possess excellent organizational skills, as well as effective human relations and communication skills.


• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, Boswell Skilled Nursing Facility or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.


• Working knowledge of medical terminology and computer literacy is required.


• The position requires knowledge of commonly used office software and keyboarding skills.

Preferred Qualifications

• Successful completion of an approved unit secretary program and BLS certification is preferred.


• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better.