Health Unit Coordinator I: Patient Flow & Frontline Support

Franciscan Alliance, Inc.; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Franciscan Health Indianapolis Campus is hiring a Health Unit Coordinator I to provide operational support on the unit and act as a first-line customer service advocate. You will respond to call lights, coordinate with nursing, physicians, and departments, and help maintain accurate patient locations in Epic.

The role involves assisting with onboarding and training, ensuring consistent information for staff and patients, and delivering high-quality service in a fast-paced hospital environment.

Qualifications

• High school diploma or GED required.
• 1 year healthcare or related experience preferred.
• BLS certification required.
• NAHUC certification preferred.
• CNA certification required.

Responsibilities

• Respond to call lights and direct inquiries; activate alerts as needed.
• Coordinate activities of nursing staff, physicians, and departments.
• Serve as first-line customer service advocate for patients and visitors.
• Facilitate communication of patient information within and between units.
• Answer multi-line phones and direct callers appropriately.
• Provide unit support including bed assignments and accurate patient locations in Epic.
• Assist in onboarding and training of new employees.

Skills

Customer service

Communication

Education

High School Diploma or GED

BLS Certification (American Heart Association)

NAHUC Certification

CNA Certification

Job description

Franciscan Health Indianapolis Campus is hiring a Health Unit Coordinator I to provide operational support on the unit and act as a first-line customer service advocate. You will respond to call lights, coordinate with nursing, physicians, and departments, and help maintain accurate patient locations in Epic.

The role involves assisting with onboarding and training, ensuring consistent information for staff and patients, and delivering high-quality service in a fast-paced hospital environment.