Health Unit Coordinator, Emergency Department, Grand Forks, Rotating

Altru Health System; United States; On-site; USD 25,000 - 37,000; Part time

Benefits offered by this job

Health plan

401(k) retirement plan

Dental plan

Vision plan

Life and disability insurance

Education assistance

Paid time off

Job summary

Altru Health System is seeking a Health Unit Coordinator (HUC) to support admission/discharge folders, answer calls at the nurse’s station, and assist with transportation needs across the Grand Forks facility. The role involves 24 hours per week in 12-hour shifts, with every 3rd-4th weekend and holiday assignments.

The HUC will handle chart completion, patient inquiries, and interdepartmental communications.

Qualifications

• Demonstrates strong customer service skills and clear communication.
• Ability to manage passive and active patient inquiries with courtesy.
• Proficient in handling phone and front-desk duties in a medical setting.

Responsibilities

• Process physician orders and relay to nurse/assistants.
• Assist with patient check-in/out and chart preparation.
• Answer calls and route messages to appropriate staff.
• Support nursing unit receptionist and customer service tasks.
• Coordinate patient transport and scheduling when needed.

Skills

Telephone etiquette

Customer service

English proficiency

Communication

Multitasking

Teamwork

Job description

Everything we do is underscored by a why — and that why is one another. Location: Altru Hospital 1200 South Columbia Road Grand Forks, ND 58201 Pay Range: $17.92 - $26.88

Summary: This position is scheduled for 24 hours per week, working 12-hour shifts that are either 7:00 AM - 7:00 PM or 7:00 PM - 7:00 AM. Every 3rd-4th weekend required. Holidays are assigned. The Health Unit Coordinator (HUC) performs admission/discharge folders and ensures that all necessary forms are available. The HUC assists with answering telephone calls and messages at nurse's station and assists with transportation needs based on facility location.

Essential Job Functions

• Completes physician order processing and communicates orders to the nurse and ancillary departments.
• Identifies and communicates patient issues to the nurse or identified caregiver.
• Ensures distribution of communication as assigned/requested, i.e., interdepartmental faxes, requests to post, mail, etc.
• Functions as the nursing unit receptionist to patients, families, external customers, internal customers, and staff.
• Functions as the customer service associate for the nursing unit.
• Assists to meet the patients and family needs.
• Completes service recovery and follow up.
• Advises charge nurses, Supervisors or Manager of unsatisfactory outcomes and patient concerns.
• Demonstrates knowledge of and ability to manage the nurse call system by answering call lights courteously and relaying information according to priority.
• Triages customer calls and requests by notifying the appropriate staff member.
• Maintains excellent telephone etiquette.
• Facilitates department flow.
• Performs chart completion and ensures that all necessary chart forms are available.
• Maintains paper chart forms and prepares forms for entry into electronic medical record.
• Completes charge entry, charge review, lost charge tracking and patient account maintenance.
• Completes data entry in a timely manner and obtains, maintains, and completes all computer reports.
• Receives and directs all patients, visitors, and professionals ensuring that their needs are met in a courteous and timely manner.
• Performs transfer and discharge procedures and manages patient prescription printing.
• Assists nursing staff in compiling patient education materials.
• Schedules patient post-hospital appointments.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

Certification

Basic Life Support (BLS) | American Heart Association (AHA) | Within 90 days of Start Date | Learning Management System

Language Requirements

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands

• Sit: Continuously (67-100%)
• Stand: Occasionally (5-33%)
• Walk: Occasionally (5-33%)
• Stoop/Bend: Occasionally (5-33%)
• Reach: Frequently (34-66%)
• Crawl: Not Applicable
• Squat/Crouch/Kneel: Occasionally (5-33%)
• Twist: Frequently (34-66%)
• Handle/Finger/Feel: Continuously (67-100%)
• See: Continuously (67-100%)
• Hear: Continuously (67-100%)

Weight Demands

• Lift -Floor to Waist Level: Sedentary (<10 pounds)
• Carry: Sedentary (<10 pounds)
• Push/Pull: Light (10-20 pounds)
• Slide/Transfer: Light (10-20 pounds)

Working Conditions

• Indoor: Continuously (67-100%)
• Outdoor: Not Applicable
• Extreme Temperature: Not Applicable

Driving Requirement Definitions

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.

Driving Requirement for this position

Infrequent Driver Reference ID: R8491

Making a real difference. For one another. To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another. At Altru, you’ll find a culture where support and teamwork are at the heart of what we do. You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go. Join our team and be a part of a small community with a big heart. Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO) At Altru, everything we do is underscored by a why—and that why is one another. We believe in the power of community and the difference we can make together. As the trusted healthcare provider in our region, we’re driven by a commitment to quality care and creating a supportive environment where every team member can thrive. Here, you’ll have opportunities to advance your skills, work with the latest technologies, and experience the fulfillment that comes from giving back—taking your career wherever you want it to go. Join our team and be part of a small community with a big heart. Want a closer look at life at Altru? Follow us on our careers social channels to see our people, culture, and impact in action—and stay up to date on new opportunities. Facebook.com/AltruCareers Instagram.com/AltruCareers

Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at [e-mail] or 701.780.5107.

Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and affirmative action plan at no charge, please contact Altru’s Human Resources Department at [e-mail] or 701.780.5107.

Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.