Health Unit Coordinator, Emergency Department, Grand Forks, Rotating

Altru Health System; Grand Forks (ND); On-site; USD 25,000 - 37,000; Part time

Benefits offered by this job

Health plan

401(k) retirement plan

Dental plan

Vision plan

Life and disability insurance

Education assistance

Paid time off

Job summary

Altru Health System is seeking a Health Unit Coordinator to support the nursing unit in Grand Forks, ND. The role involves admissions/discharge processing, patient communication, and coordinating chart forms for EMR entry across shifts.

You will act as the unit receptionist, assist families and staff, triage calls, maintain timely information flow, and help with discharge planning and post- discharge scheduling. BLS certification is required within 90 days.

Qualifications

• Experience in patient admissions/discharge paperwork and ensuring required forms are available.
• Ability to manage the nurse call system and relay information by priority.
• Strong customer service and communication at the nurses/equipment desk.

Responsibilities

• Completes physician order processing and communicates orders to nurses and departments.
• Acts as nursing unit receptionist and customer service liaison for patients and staff.
• Manages nurse call system, triages calls, and maintains telephone etiquette.
• Facilitates department flow with chart completion and EMR entry preparation.
• Performs data entry and generates computer reports.
• Receives and directs patients, visitors, and professionals promptly and courteously.
• Schedules post-hospital appointments and assists with discharge procedures.

Skills

Customer service

Telephone etiquette

Data entry

Chart documentation

Education

Basic Life Support (BLS)

Job description

Everything we do is underscored by a why — and that why is one another.

Location:

Altru Hospital 1200 South Columbia Road Grand Forks, ND 58201 Pay Range: $17.92 - $26.88

Summary:

This position is scheduled for 24 hours per week, working 12-hour shifts that are either 7:00 AM - 7:00 PM or 7:00 PM - 7:00 AM. Every 3rd-4th weekend required. Holidays are assigned. The Health Unit Coordinator (HUC) performs admission/discharge folders and ensures that all necessary forms are available. The HUC assists with answering telephone calls and messages at nurse's station and assists with transportation needs based on facility location.

Essential Job Functions:

• Completes physician order processing and communicates orders to the nurse and ancillary departments. Identifies and communicates patient issues to the nurse or identified caregiver. Ensures distribution of communication as assigned/requested, i.e., interdepartmental faxes, requests to post, mail, etc.

• Functions as the nursing unit receptionist to patients, families, external customers, internal customers, and staff. Functions as the customer service associate for the nursing unit. Assists to meet the patients and family needs. Completes service recovery and follow up. Advises charge nurses, Supervisors or Manager of unsatisfactory outcomes and patient concerns.

• Demonstrates knowledge of and ability to manage the nurse call system by answering call lights courteously and relaying information according to priority.

• Triages customer calls and requests by notifying the appropriate staff member. Maintains excellent telephone etiquette.

• Facilitates department flow. Performs chart completion and ensures that all necessary chart forms are available. Maintains paper chart forms and prepares forms for entry into electronic medical record. Completes charge entry, charge review, lost charge tracking and patient account maintenance.

• Completes data entry in a timely manner and obtains, maintains, and completes all computer reports.

• Receives and directs all patients, visitors, and professionals ensuring that their needs are met in a courteous and timely manner.

• Performs transfer and discharge procedures and manages patient prescription printing. Assists nursing staff in compiling patient education materials. Schedules patient post-hospital appointments.

• Performs other duties as assigned or needed to meet the needs of the department/organization.

Certification:

• Basic Life Support (BLS) | American Heart Association (AHA) | Within 90 days of Start Date | Learning Management System

Language Requirements:

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands :

• Sit: Continuously (67-100%)
• Stand: Occasionally (5-33%)
• Walk: Occasionally (5-33%)
• Stoop/Bend: Occasionally (5-33%)
• Reach: Frequently (34-66%)
• Crawl: Not Applicable
• Squat/Crouch/Kneel: Occasionally (5-33%)
• Twist: Frequently (34-66%)
• Handle/Finger/Feel: Continuously (67-100%)
• See: Continuously (67-100%)
• Hear: Continuously (67-100%)

Weight Demands:

• Lift -Floor to Waist Level: Sedentary (<10 pounds)
• Carry: Sedentary (<10 pounds)
• Push/Pull: Light (10-20 pounds)
• Slide/Transfer: Light (10-20 pounds)

Working Conditions:

• Indoor: Continuously (67-100%)
• Outdoor: Not Applicable
• Extreme Temperature: Not Applicable

Driving Requirement Definitions:

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.

Driving Requirement for this position:

Infrequent DriverReference ID: R8491

Making a real difference. For one another.

To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another.

At Altru, you’ll find a culture where support and teamwork are at the heart of what we do. You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go.

Join our team and be a part of a small community with a big heart.

Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)