Health Unit Coordinator (60466)

Circle the City; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Circle the City is seeking a Health Unit Coordinator to support the Downtown Medical Respite Center in Phoenix, AZ. You will act as the vital liaison between patients and staff, manage medical records, and coordinate appointments and referrals to ensure smooth, coordinated care.

The role requires strong communication, HIPAA knowledge, and proficiency with EMR and Microsoft Office. You will contribute to efficient discharge planning and daily reporting while maintaining confidentiality and a

Qualifications

• Prior experience as a Health Unit Coordinator or related administrative role preferred.
• Familiarity with basic medical terminology and HIPAA regulations.
• Exceptional communication skills and strong attention to detail.
• High school diploma; bilingual Spanish/English preferred; must be at least 21.

Responsibilities

• Manage and maintain patient records in an organized and confidential manner.
• Create in-house appointments for all patients upon admission.
• Handle and direct phone calls and other communications in a timely and professional way.
• Receive and distribute messages and results from laboratory and radiology departments.
• Liaise between healthcare professionals and other team members to facilitate coordination of care.
• Create and follow up on referrals to ensure patient appointments are received.
• Process and complete any needed prior authorizations via insurance companies.
• Schedule and coordinate appointments and procedures, informing patients accordingly.
• Manage transportation calendar and schedule for the Medical Van Driver.
• Aid in discharge paperwork coordination and update EMR upon discharge.
• Prepare and distribute daily and monthly reports.
• Maintain and organize supplies and equipment.
• Ensure unit compliance with regulations and guidelines.
• Provide general administrative support (filing, data entry, record-keeping).

Skills

Communication skills

HIPAA knowledge

EHR proficiency

Microsoft Office

Education

High school diploma

Tools

Electronic Health Records

Microsoft Office

Job description

Job Details

Job Location: Downtown Medical Respite Center - Phoenix, AZ 85007

Summary of Position:

Under the direction of the RN Program Manager, the HUC's primary responsibilities are to act as a liaison between the patients and staff. They must have excellent communication skills to serve as this vital link between the physicians, nursing staff, patients, and community partners. Assumes responsibility and accountability for incorporating the organization's vision, values, mission, critical goals, and behavioral standards into their job performance.

Essential Duties:

Duties include, but are not limited to:

• Manage and maintain patient records in an organized and confidential manner.
• Create in-house appointments for all patients upon admission.
• Handle and direct phone calls and other communications in a timely and professional way.
• Receive and distribute messages and results from laboratory and radiology departments.
• Liaise between healthcare professionals and other team members within the unit to facilitate smooth communication and coordination of care.
• Create and follow up on referrals generated from providers to ensure patients appointments are received.
• Process and complete any needed prior authorizations via insurance companies.
• Schedule and coordinate appointments and procedures, ensuring that patients are informed and prepared.
• Manage transportation calendar and create schedule for the Medical Van Driver. Communicate any update in a timely manner.
• Aid in coordination of discharge paperwork in conjunction with the case managers and clinic staff. Update EMR upon patients discharge.
• Complete and distribute all daily and monthly reports (box report, census, driving schedule, vitals log, etc.).
• Maintain and organize supplies and equipment.
• Ensure that the unit complies with all relevant regulations and guidelines.
• Provide general administrative support, such as filing, data entry, and record-keeping.

QualificationsQualifications:

Basic Knowledge and Skills:

• Prior experience as a Health Unit Coordinator or related administrative role in a healthcare setting preferred.
• Familiarity with basic medical terminology and knowledge of HIPAA regulations.
• Exceptional communication skills and strong attention to detail.
• Strong organizational and problem-solving skills, with the ability to multi-task and prioritize responsibilities in a fast-paced environment.
• Comfortable with the use of electronic health records and other healthcare-related software, as well as office productivity suites such as Microsoft Office.
• Ability to work as part of a team and promote a positive and professional work environment.
• High school diploma or equivalency.
• Bilingual (Spanish/English) preferred.
• Must be at least 21 years of age.

Physical and Mental Requirements:

• Position requires extended periods of sitting and standing.
• Position requires regular bending and reaching.
• Able to adapt to rapid, unpredictable workflow.
• Experience with the underserved population is preferred.

We are an equal-opportunity employer. All resumes will be reviewed for education and experience. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status.