Health Technician (HIS)

VA Detroit; Kansas City (KS); On-site; USD 45,000 - 75,000; Full time

Job summary

The VA Heartland Network seeks a Health Technician (Hearing Instrument Specialist) to address patient needs in multiple facilities. Responsibilities include troubleshooting hearing aids, providing patient education, and maintaining documentation. This full-time position offers an opportunity to work in a vital healthcare role focused on improving communication for patients.

Qualifications

• Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists.
• Individuals must hold active board certification from the NBC-HIS.
• Proficient in spoken and written English.

Responsibilities

• Troubleshooting and repairing hearing aids.
• Documenting encounters in medical records.
• Assisting patients with hearing aid connectivity.

Skills

Knowledge of anatomy of the head and neck

Skill in using basic computer software

Ability to communicate orally and in writing

Education

Successful completion of coursework related to hearing science

Job description

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Summary

The VA Heartland Network is currently recruiting for one Health Technician (Hearing Instrument Specialist) at each facility within the network:

• Leavenworth, KS
• Topeka, KS
• Marion, IL (Evansville, IN CBOC)
• Columbia, MO
• Saint Louis, MO
  
  

Summary

The VA Heartland Network is currently recruiting for one Health Technician (Hearing Instrument Specialist) at each facility within the network:

• Leavenworth, KS
• Topeka, KS
• Marion, IL (Evansville, IN CBOC)
• Wichita, KS
• Columbia, MO
• Kansas City, MO
• Poplar Bluff, MO (West Plains CBOC)
• Saint Louis, MO
  
  

This is an OPEN CONTINUOUS ANNOUNCEMENT. Applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available.

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Duties

Hearing aid troubleshooting and repair; performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices (troubleshoots performance);fabricating earmold impressions with proper (non-diagnostic) otoscopy; ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds, if necessary; providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan, including but not limited to, realistic expectations, communication strategies, and/or aural rehabilitation; assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including, but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment; assisting patients with hearing aid connectivity including, but not limited to downloading applications (or apps), pairing devices in the app, Bluetooth pairing, and pairing hearing aid accessories.

The incumbent is responsible for ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES. The Health Technician (HIS) completes documentation per medical center policy for timeliness for each episode of care and codes procedures as appropriate in the patient record in preparation for co-signature by the audiologist.

Administrative duties may include, but not limited to the following: Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items; ensuring proper inventory levels to complete the daily tasks; prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory. The Health Technician (HIS) assists patients through triaging phone calls and audiology requests with regards to priority and urgency, following the audiologist's plan of care.

Work Schedule: Monday - Friday 7:30 am to 4:00 pm (Schedule may be adjusted based on the need of the facility)

Compressed/Flexible:Not Available

Telework: Not Available

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  
  

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

Citizenship. Be a citizen of the United States (U.S.)

Experience And Education

Experience. Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists.

OR,

Education.

Successful completion of two academic years above high school that includes coursework related to the field: hearing science, human anatomy and physiology, hearing instrument science, gerontology, psychology or other general healthcare areas.

Licensure or Registration. Individuals must hold a full, current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth or the District of Columbia.

Certification. Individuals must hold active board certification from the National for Certification in Hearing Instrument Sciences (NBC-HIS).

Exceptions for Non-Board-Certified Health Technician (HIS).

• Non-board-certified applicants who otherwise meet the eligibility requirements for appointment, may be given a temporary appointment as a graduate Health Technician (HIS) under the authority of 38 U.S.C.
• 7405(c)(2)(B).
• Non-board-certified individuals shall only provide care under the supervision of a licensed audiologist.
• Non-board-certified individuals may only be appointed at the entry level and may not be promoted/converted until board certification is obtained.
• Temporary appointments of non-board-certified Health Technician (HIS) may not be extended beyond two years or converted to a new temporary appointment.
  
  

Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.

Language Proficiency. Health Technician (HIS) candidates must be proficient in spoken and written in accordance with 38 U.S.C.

• 7403(f).
  
  

GRADE DETERMINATION: Health Technician (HIS), GS-05.Experience. None beyond the basic requirements.

Knowledge Skills and Abilities GS-5. In addition to the experience above, the candidate must demonstrate the following KSAs:

• Knowledge of basic anatomy of the head and neck.
• Knowledge of basic infection control procedures and guidelines.
• Skill in using basic computer software to complete tasks such as using email, creating spreadsheets and word processing.
• Ability to communicate orally and in writing.
• Ability to follow verbal and written instructions.
• Ability to maintain stock and supply level inventories.
  
  

Health Technician (HIS), GS-06.Experience. One year of experience equivalent to the next lower grade.Knowledge, Skills and Abilities GS-6. In addition to the experience above, the candidate must demonstrate the following KSA

• Knowledge of normal and abnormal ear anatomy.
• Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software.
• Skill in documenting patient procedures and patient devices.
• Skill in providing patient education for hearing aid use, to include assisting patient with hearing aid insertion, removal and hygiene (cleaning and disinfection).
• Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations.
• Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist.
• Ability to prepare patient, equipment, and/or environment for audiology procedures.
• Ability to provide triage of patient telephone calls or audiology request.
  
  

References: VA Handbook 5005 Part II, Appendix G73 Health Technician Hearing

The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6.

Physical Requirements: Able to meet the physical demands for the position, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. Must have a good manual dexterity. Must be able to express or exchange ideas by means of spoken or written word. Must be able to view and read information on computer screens.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

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• Help Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

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Required Documents

To apply for this position, you must provide a complete Application Package which includes:

• License
• Resume
  
  

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

• License
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript
  
  

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

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