Health Success Specialist

Heart & Soil; Dripping Springs (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Generous PTO

Wellness amenities at HQ

Offsite team adventures

Job summary

Heart & Soil seeks a Health Success Specialist to manage customer interactions across SMS, email, social channels, and communities from our Dripping Springs HQ. You will work with the Customer Experience Director to deliver outstanding support, improve retention, and contribute to growth strategies.

You are passionate about health and wellness, skilled at juggling channels, and focused on achieving KPIs while aligning with broader business goals.

Qualifications

• Experience in a customer-facing role, preferably in eCommerce or wellness.
• Ability to manage multiple channels and uphold high service standards.
• Strong communication skills and KPI-oriented mindset.

Responsibilities

• Manage high volumes of customer interactions across SMS, email, social media and online communities.
• Deliver exceptional support while contributing to retention and growth strategies.
• Collaborate with marketing and operations to align customer communication.
• Develop templated responses and resources to improve efficiency.
• Educate customers on health topics and product information; participate in events.

Skills

Multi-channel communication

Customer service

Communication

KPIs

Retention strategy

Education

Bachelor's degree preferred

Tools

Zendesk

Intercom

CRM software

Job description

WE HELP PEOPLE
RECLAIM THEIR BIRTHRIGHT TO RADICAL HEALTH

We're on a mission to offer the world's highest form of nutrition while inspiring and guiding people back to radical health and vitality. It demands focus, grit, and a relentless pursuit of excellence. If that fires you up and you're an A-player ready to raise the bar, let's talk.

DO YOU HAVE WHAT IT TAKES?

If you visit our HQ in Austin, TX, you'll quickly notice that we eat, sleep and breathe the animal-based message we preach. We walk barefoot, eat lunch in the sun, and often cold plunge before meetings to get our creative juices flowing. But don't be fooled -- helping the world reclaim its health requires hard work.

Here are a few of the benefits you can expect when you join our tribe:

• Health Benefits (Medical, Dental, Vision)
• 401K with 5% employer match
• Generous PTO policy so you can play as hard as you work
• Wellness Amenities at HQ (gym, sauna, cold plunge)
• Multiple offsite team adventures (like international trips!)

Our Core Values are more than just words on a page - they're the standard. This operating system steers every choice we make, from strategy to coaching, recognition, and advancement of our team.

PURPOSEFUL

We act with intention and deliver measurable results that advance our mission.

COURAGEOUS

We confront challenges head-on and take full ownership of results.

ACTIVE

We act with proactive energy to create momentum and deliver meaningful progress.

STRONG

We embody discipline, resilience, and dependability to achieve excellence.

ADVENTUROUS

We think outside the box to create measurable value and results.

LOVING

We are supportive, candid, and committed to achieving shared success.

Open Positions

Health Success Specialist

Dripping Springs, TX (HQ)

Department

Customer Experience

Health Success Specialist, Health Success Team

Summary

This role is dedicated to managing a high volume of customer interactions across multiple communication channels, including SMS, email, social media, paid advertising comments, and online communities. You will work closely with the Customer Experience team, under the guidance of the Customer Experience Director, to ensure our customers receive exceptional support and guidance while contributing to retention and growth strategies.

About Heart & Soil

Heart & Soil helps people reclaim their birthright to radical health through nutrient-dense organ supplements and practical education that builds the confidence to take charge of their health. We expect both commitment to our mission and a strong drive to perform. People who thrive here welcome ambitious goals, seek candid feedback, and take ownership of measurable results. We support them with clear priorities, coaching, and high standards—and expect honest assessment and timely action when performance falls short.

Who are you?

You are energetic, driven, and deeply passionate about health and wellness, particularly the animal-based lifestyle and its transformative benefits. You thrive on creating outstanding customer experiences and enjoy connecting directly with individuals to guide, inform, and inspire them.

You are resourceful, action-oriented, and skilled at juggling multiple communication channels with ease. You have experience in customer-facing roles, preferably within the eCommerce or wellness industry, and understand the importance of aligning customer experience with broader business goals like retention and conversion.

You are based in Austin, TX (or willing to relocate) and are eager to contribute to Heart & Soil's mission.

What You Will Bring

A deep passion for health, wellness, and the Heart & Soil mission.

Proven experience in a customer-facing role, ideally in eCommerce or the wellness industry.

Strong communication skills and the ability to manage multiple channels simultaneously.

A results-driven mindset, with a proven track record of achieving KPIs.

A collaborative attitude and eagerness to contribute to a dynamic team environment.

What You Will Do

As part of our team, you will:

Engage Across Channels: Be the frontline representative for Heart & Soil, managing customer interactions via SMS, email, social media, online communities, and advertising comment threads, with a focus on converting prospects and retaining customers.

Deliver Stellar Customer Experiences: Represent our brand principles and values in every interaction, going above and beyond to delight our customers while meeting or exceeding KPIs like response times, conversion rates, and customer satisfaction scores (CSAT/NPS).

Support Community Engagement: Actively participate in our subscriber community by providing guidance, resources, and ongoing support.

Collaborate with Cross-Functional Teams: Work closely with marketing and operations teams to align efforts, share insights, and ensure seamless customer communication strategies.

Create and Refine Resources: Help develop and improve templated responses, compile communication resources, and implement best practices for retention-focused marketing strategies.

Inform and Educate: Conduct webinars, participate in live social media engagements, and create high-value content to educate and engage customers on health-related topics and product information. You will also be expected to support Heart & Soil at a handful of events throughout the year, schedule permitting.

Stay Informed: Keep up-to-date with the latest health and wellness research and assist in integrating new insights into customer communications.

Grow Personally and Professionally: Pursue opportunities to enhance your skills in marketing, health information, business strategies, and customer experience excellence.

What You'll Get

Meaningful ownership, clear priorities, candid feedback, and coaching within a mission-driven, performance-minded team.

Heart & Soil is committed to building a strong team and a respectful workplace. Final employment terms, eligibility requirements, and compensation & benefit details will be provided through the formal hiring process.

401(k) with Company Matching

Medical, Dental, and Vision Insurance (includes wellness benefits like acupuncture and massage at discounted rates)

Generous PTO Policy

Employee Discount on Heart & Soil Supplements

Discounted Lifetime Fitness Membership

Annual Company Retreats

Dripping Springs HQ with Onsite Gym, Sauna, Cold Plunges, and Full Kitchen