HEALTH SERVICES SPECIALIST II

State of Arkansas; Conway (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

A leading health services provider in Arkansas is seeking a Health Services Specialist II. This role involves maintaining health unit records, assisting the public, and ensuring compliance with health services eligibility criteria. Candidates should possess strong customer service and organizational skills, with a preference for experience in medical offices. The position requires flexibility in hours and travel within the state.

Qualifications

• One year of experience in general office work or related field.
• Experience working in a medical office is preferred.

Responsibilities

• Interviews clients to obtain financial, insurance, and personal data.
• Receives and records fees, balances cash against receipts.
• Answers phone calls, schedules clinic appointments.

Skills

Customer Service

Organizational Skills

Basic Mathematical Calculations

Education

High School Diploma

Tools

Microsoft Office

Electronic Medical Records

Job description

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Division of Local Public Health – Faulkner County Local Public Health Unit

*CLASSIFIED AS A SAFETY SENSITIVE POSITION*

Additional Preferences:

Frequent in-state travel may be required. A valid Driver’s License and vehicle liability insurance is required. Travel to work in other local health units may be required.

Some after-hours work and weekend work for special clinics may be required.

Office hours starting and ending times may vary and include extended hours and weekend rotations during a Public Health Emergency or a Pandemic.

Experience working in a medical office is preferred.

Experience working with Electronic Medical Records programs is preferred.

Experience working with Microsoft Office Programs preferred.

Must have excellent customer service skills and good organizational skills.

Recruitment Contact: [e-mail] - 501 661-2268

The mission of the Department of Health is to protect and improve the health and well-being of all Arkansans.

Position Information

Class Code: L077C

Grade: GS04

FLSA Status: NON-EXEMPT

Salary Range: $32,405.00 - $51,686.00

Summary

The Health Services Specialist II is responsible for maintaining health unit records, updating files, receiving and accounting for fees, and assisting the public. This position is governed by state and federal laws and agency/institution policy.

Functions

Interviews clients to obtain financial, insurance, and personal data to initiate or update patient records. Receives and records fees and balances cash against receipts issued. Answers and screens phone calls, schedules clinic appointments, and receives and routes patients. Evaluates client data within established guidelines to determine client eligibility for health services. Enters billing data to client accounts to update financial records. May receives birth and death certificates, verify information, and record information in appropriate register. May maintain security for and issue supplemental food vouchers according to instructions and defined procedures. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of health services eligibility criteria. Knowledge of general office practices. Ability to understand and prepare oral and written material and information. Ability to perform basic mathematical calculations. Ability to maintain filing systems. Ability to answer the telephone, greet clients, and provide assistance and information. Ability to operate standard office equipment.

Minimum Qualifications

The formal education equivalent of a high school diploma; plus one yearof experience in general office work, documents or claims examination or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.