Administrative Specialist II / Driver Services Specialist II – 172741

Austin Community College; South Carolina; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Driver Services Specialist to join their team. This role involves managing driver’s license and vehicle registration processes, providing excellent customer service, and utilizing the DMV Phoenix system for data management. The ideal candidate will possess strong communication skills, critical thinking abilities, and a passion for public service. Join a diverse and dynamic agency that values teamwork and offers opportunities for professional growth. With a comprehensive benefits package and a supportive work environment, this position is perfect for those looking to make a meaningful impact in their community.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Long Term Disability Insurance

Life Insurance

Annual Leave

Sick Leave

Paid Holidays

Employee Assistance Program

Qualifications

• High school diploma or equivalent required, with clerical experience preferred.
• Ability to learn and explain DMV policies to customers.

Responsibilities

• Manage driver's license and vehicle registration processes.
• Assist customers with inquiries via multiple communication methods.
• Use DMV Phoenix system to handle customer data and transactions.

Skills

Effective Communication

Critical Thinking

Problem Solving

Basic Computer Skills

Education

High School Diploma

Related Clerical Experience

Tools

DMV Phoenix System

Job description

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Administrative Specialist II / Driver Services Specialist II - 172741

Are you seeking a career in public service? Do you have a passion for critical thinking and problem solving? Then we may have the opportunity for you! The SCDMV is looking for a motivated Driver Services Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located in the Driver Services / Compliance Unit - Headquarters - Blythewood, SC.

Responsibilities of a Driver Services Specialist II

• Performs all aspects of suspending & clearing driver's license and vehicle registrations that derives from collision reports and uninsured vehicles. Review daily collision reports to create suspensions & compliances to process for clearance.
• Respond to routine telephone calls and complex inquiries from Branch Offices, DMV Headquarters personnel and general public. Assist customers in person or through other methods of communication, such as, telephone, emails, faxes or mail.
• Resolves customer problems and inquiries through record research. Review all documents received from insurance & subrogation companies, court and attorney office for accuracy and compliance.
• Uses DMV Phoenix system to enter, retrieve, update or provide data for customers, courts or law enforcement. Prepare & record all advisement for acceptable or unacceptable work in the customer contact history.
• Advises customer on appropriate actions for payment, services and required documentation for transaction processing. Record & collect reinstatement fees, security deposits and security returns. Balance daily individual report, reconciling items issued and maintain an accurate cash drawer.
• Process incoming & certified mail, faxes, emails, SC plates, through sorting, stamping, recording & coding data in Phoenix system. Research and respond to FR Research email box, process certification letters and undeliverable mail.
• Manages business customer (law enforcement, insurance companies, attorneys and courts) needs, such as insurance issues, third parties information of DMV products and problem resolution.
• Prepare all documents for scanning and perform other related duties.

Minimum and Additional Requirements:

Minimum Requirements
A high school diploma. Related clerical experience may be substituted for a high school diploma. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements
A high school diploma or equivalent.

Additional Requirements

• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Works under general supervision after a period of training.
• Works in general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.

Preferred Qualifications:
Agency Preferred:
A high school diploma and two (2) years related job experience.

What’s in it for you?
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So what are you waiting for? Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth!

Additional Comments
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.