Health Services Administrator

HOPICS; Los Angeles (CA); On-site; USD 82,000 - 95,000; Full time

Job summary

SPECIAL SERVICE FOR GROUPS, INC. seeks a Health Services Administrator to oversee reporting for harm reduction and SAPC-funded programs, including Drug Medi-Cal and Housing Navigation.

The role involves pulling data, creating dashboards, and supporting billing to ensure program compliance and financial health. Under supervision of the Associate Director of Health and Engagement, you will help develop CalAIMs billing processes and prepare funder reports, with occasional evening/weekend hours as

Qualifications

• Bachelor's degree required with 2 years homeless services experience or 5 years in social services.
• Master's degree may substitute for 2 years of experience.
• Proficiency in Word, Excel and databases; ArcGIS/Tableau knowledge.

Responsibilities

• Pull daily reports from Sage PCNX to track program data and compliance.
• Create and maintain dashboards and weekly reports for harm reduction and SAPC programs.
• Invoice SAPC incentives and track related metrics.
• Support billing activities and prepare funder reports.
• Assist in training staff and partner with project teams.

Skills

Microsoft Word

Excel

ArcGIS

Tableau

Data analysis

Education

Bachelor's Degree in Social Services or related field

Master's degree in Social Work / Public Health / Public Administration (substitution for 2 years experience)

Tools

Sage PCNX

Clarity HMIS

Job description

SPECIAL SERVICE FOR GROUPS, INC.

JOB DESCRIPTION

Title: Health Services Administrator Division: HOPICS

FLSA: Exempt Supervisor: Associate Director of Health and Engagement

Pay Scale: $3,416.67 – $3,958.33 semi-monthly Revised Date: July 2026

Summary

The Health Administration Analyst is an independent professional responsible for overseeing and tracking reporting for HOPICS' harm reduction programs, homeless treatment programs, and SAPC-funded initiatives, including Drug Medi-Cal, CENS, Housing Navigation, and Recovery Bridge Housing. This role involves project managing SAPC incentive tracking processes and ensuring accurate metrics and revenue reporting. Under the direction of the Associate Director of Health and Engagement, the analyst pulls data, creates dashboards, and supports billing activities to ensure program compliance and financial health. Support the development of billing infrastructure for CalAims Community supports contracts.

Essential Functions

• Pull reports daily from Sage PCNX to track program data and compliance
• Create and maintain data dashboards and weekly reporting for harm reduction, homeless treatment, and SAPC-funded programs
• Project manage incentive activities and tracking for SAPC-funded programs
• Invoice SAPC incentives and track incentive related metrics
• Act as back up for SAPC billing activities
• Develop and maintain data tracking mechanisms
• Track reporting and metrics for the harm reduction drop-in center, syringe services program, Client Engagement and Navigation Services and Drug Medi-Cal health program
• Support billing activities and report out on program revenue
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles
• S/he will assist in training and provide support to necessary staff, providers, and other project partners participating in the project. Prepare reports in accordance with program requirements and Division policies
• Attend all program, department, funding specific and other associated meetings and training as required or needed
• Some evenings and weekends required
• Identify and resolve compliance discrepancies, such as clerical mistakes within participant records and ensuring all program operations, housing support services, and community transition efforts are accurately documented in both paper and digital formats
• Prepare funder reports for Homeless Treatment Program
• Track data for Street Medicine and Mat Services collaborations with external agencies
• Attend CalAIMs community meetings on behalf of the agency
• Support the development of CalAIMs billing processes
• Regular attendance required
• Other duties as needed

Secondary Functions

• Work on special projects as assigned
• Perform other duties as assigned by Sr. Manager, Associate Director, and Deputy Director

Minimum Qualifications - Knowledge, Skills And Abilities Required

• A Bachelor's Degree in Social Services or other administrative, business or housing field is required from an accredited or state approved college or university, with a minimum two (2) years job related experience working with homeless individuals and families OR five years’ experience working in social service field; case management and homeless program experience preferred
• Masters degree in Social Work, Public Health, Public Administration may be substituted for 2 years of experience
• Working knowledge of Microsoft Word, Excel, and other database programs
• Working knowledge of ArcGIS and/or Tableau
• Knowledge of resource development, case management and documentation
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds
• Ability to communicate effectively, both written and orally
• Verification of Employment Eligibility and Background Clearance
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles
• TB test required (Not more than 3 months prior to or 7 days after Date of Hire, and renewed annually thereafter)
• CPR and First Aid Certification required within 30 days of employment with the company
• Valid California Driver’s License and auto insurance required
• Reliable Transportation
• Reliable transportation is required

Non-Essential Qualifications - Knowledge, Skills And Abilities

• Experience with Sage PCNX and Clarity HMIS
• Experience and comfort working with AI to find solutions to data and programmatic problems

Supervisory Responsibilities

This Position oversees coordinators and analyst staff

Environmental Conditions (Working Conditions)

Typical office environment with a minimal noise level.

Physical Requirements

Typically spends time sitting, standing, typing, looking at a computer monitor for extended periods, and occasional lifting (max 20 lbs).

Mental Requirements

Must be able to handle constant distractions, prioritize tasks, process data, think analytically, and conceptualize workflows.

I have been given a copy of this Job Description. I understand that I may be asked to perform duties not listed on the description and that management may change this position description at any time, according to Agency needs.

Special Service for Groups, Inc. (SSG) is an Equal Opportunity/Affirmative Action Employer

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