Health Plan Specialist - Medicare

TEKsystems; Tulsa (OK); Remote; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

PTO / Vacation or Sick Leave

Job summary

TEKsystems is seeking a Health Plan Specialist for a contract-based role in Tulsa, OK. The position focuses on 100% inbound telephonic support, handling 50-70 calls daily during peak Open Enrollment, and resolving issues with thorough documentation and ownership.

Ideal candidates provide respectful, customer-focused service, efficiently use online tools, and assist members with complex benefit, billing, and enrollment questions, including timely follow-up.

Qualifications

• The Health Plan Specialist provides exceptional customer service and assists members with complex questions about benefits, billing, and enrollment.
• They handle inbound telephonic inquiries and manage 50-70 calls per day during peak Open Enrollment.
• They resolve issues with ownership, documentation, and timely follow-up.
• They treat customers with respect and courtesy and use online tools effectively.
• They assist members in complex situations.

Responsibilities

• Provide exceptional customer service and assist members with complex questions about benefits, billing, and enrollment.
• Handle 100% inbound calls and manage 50-70 calls per day during peak Open Enrollment period.
• Provide end-to-end resolution with ownership and thorough documentation.
• Treat customers with respect and courtesy; act with the customer in mind.
• Utilize online tools and resources to work efficiently.
• Follow up to resolve issues with a high degree of accuracy.

Job description

Description

• The Health Plan Specialist is responsible for providing exceptional customer service and assisting members with complex questions about benefits, billing, and enrollment.

• 100% inbound (telephonic) customer service. The Health Plan Specialist will take approximately 50-70 calls per day during the peak Open Enrollment season.

• They will provide end-to-end resolution of all issues by maintaining ownership and retaining all documentation to ensure complete, accurate, and timely resolution.

• Treat customers with respect and courtesy and always act with the customer in mind

• Work efficiently by utilizing online tools and resources

• Resolve customer issues with a high degree of accuracy and timely follow-up

• Assist members in complex situations.

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Job Type & Location

This is a Contract position based out of Tulsa, OK.

Pay and Benefits

The pay range for this position is $21.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.