Health Plan Specialist - Commercial (28322)

Dahl Consulting; Madison (WI); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical insurance

401(k)

Job summary

A leading healthcare recruiting firm is seeking a Health Plan Specialist in Madison, WI. This entry-level position involves assisting members with queries related to billing, benefits, and enrollment. The ideal candidate should have some customer service experience and a high school diploma, with training provided for the role. This is a contract position with an hourly rate of $19.00 and flexible hours. Join a firm dedicated to empowering workforce success in the healthcare industry.

Qualifications

• 1+ years of prior call center experience.
• Strong focus on member experience.
• Must adhere to attendance requirements.

Responsibilities

• Assist members with billing, benefits, and enrollment inquiries.
• Resolve customer issues promptly and accurately.
• Maintain ownership of customer issues for resolution.

Skills

Customer service experience

Call center experience

Proficiency in Microsoft Office

Critical thinking

Education

High school diploma

Tools

Multi-screen workstations

Job description

4 days ago Be among the first 25 applicants

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Direct message the job poster from Dahl Consulting

Connecting Talent with Leading Organizations | Talent Acquisition & Recruitment Expert | Empowering Workforce Success Across Industries

Are you looking for a new opportunity in Healthcare? Dahl Consulting is currently partnering with a leading company in the health care industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Health Plan Specialist for a contract position! Interested? Get more details below!

• Start Date: 9/8/25
• Contract Duration: 6-month (potential contract to hire)
• Hourly Rate: $19.00 per hour W2
• Work Schedule- must be available to work any shift during the following hours: M-F: 8:00am-8:00pm and Sat: 9am-3:00pm
• Training Schedule: First 4 weeks from 8:00am-4:30pm
• Note: Computer/Equipment will be provided, computer must be hardwired connected by an ethernet cable. Internet Speed Test Requirements will be requested.

What you'll do as the Health Plan Specialist:

• Assist members with questions about billing, benefits, enrollment and claim inquiries
• Treat customers with respect and courtesy and always act with the customer in mind
• Represent to the customer in a professional manner
• Maintain and restore customer relationships.
• Work efficiently by utilizing online tools and resources
• Resolve customer issues with a high degree of accuracy and timely follow-up to maintain customer trust and satisfaction
• Provide end-to-end resolution of all issues by maintaining ownership and retaining all documentation to ensure complete, accurate, and timely resolution

What you'll bring to the Health Plan Specialist role:

• High school diploma or 4+ years of customer service experience
• 1+ years of prior call center experience
• Proficiency in using multi-screen workstations, using multiple applications simultaneously, Microsoft Office Suite applications
• Excellent prior attendance history
• Flexibility with schedule and working occasional weekend hours
• Critical-thinking skills, and a keen ability to show empathy, problem solve, and explain complex situations
• Must be able to adhere to attendance requirements for training and scheduled shifts
• Strong focus on the member experience and a clear understanding of the company's mission

As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance

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Inferred from the description for this job

Medical insurance

401(k)

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