Health Plan Account Manager- REMOTE

Lensa; Saint Paul (MN); Remote; USD 59,000 - 94,000; Full time

Job summary

A leading healthcare company is seeking a Health Plan Account Manager to support Employer Groups and ensure member satisfaction. This remote role involves building relationships, resolving issues, and collaborating with leadership to optimize services. Candidates should have strong interpersonal skills, a Bachelor's degree, and at least two years of experience in account management.

Qualifications

• Minimum 2 years of Client Service/Account Management experience.
• Must be eligible to work in the U.S. without sponsorship.

Responsibilities

• Work directly with Employer Groups to resolve issues and ensure member satisfaction.
• Document interactions in Salesforce CRM, ensuring accurate data entry.

Skills

Interpersonal Skills

Organization

Collaboration

Education

Bachelor's Degree in business or related field

HS diploma or GED

Tools

Salesforce CRM

Job description

Be among the first 25 applicants.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Prime Therapeutics, is seeking professionals. Apply via Lensa today!

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Health Plan Account Manager - REMOTE

Job Description

The Account Manager supports the assigned Employer Account Executive and Employer Groups in communications, client-facing initiatives, and product and program recommendations. This role involves establishing and maintaining relationships with designated client counterparts.

Responsibilities

• Work directly with Employer Groups and Health Plan Leadership to resolve issues and ensure member satisfaction; coordinate with operational units to implement processes preventing repeat issues.
• Collaborate with account executive and leadership to build business cases for initiatives; support implementations, performance standards, and cost justifications.
• Partner with Employer Account Executives and leadership to evaluate reporting requests, access relevant information, and present data effectively to influence decision-making.
• Facilitate meetings with Employer Groups to build relationships and promote product opportunities; follow up with stakeholders.
• Support client audits, develop presentations, and facilitate visits and health fairs.
• Work with small employer accounts to optimize pharmacy spend using Prime products and services.
• Support retention through proactive issue resolution, understanding client challenges, and helping identify mutual value opportunities.
• Document interactions in Salesforce CRM, including meeting notes, risks, decisions, and next steps, ensuring accurate data entry.
• Perform other duties as assigned.

Education & Experience

• Bachelor's Degree in business or related field, or equivalent experience; HS diploma or GED required.
• Minimum 2 years of Client Service/Account Management experience.
• Must be eligible to work in the U.S. without sponsorship.

Additional Qualifications

• Ability to develop effective sales messages, presentations, and proposals.
• Strong interpersonal skills to facilitate meetings, resolve conflicts, and influence across departments and levels.
• Ability to balance compliance, business goals, and risks, and drive initiatives to completion.
• Excellent organization, attention to detail, and ability to manage multiple projects.
• Effective team collaboration in a matrixed environment.

Preferred Qualifications

• Healthcare or PBM industry experience.
• Prior pharmacy technician experience and/or CPhT certification.

Physical Demands

• Travel up to 30%.
• Work outside standard hours, including nights and weekends.
• Constant sitting, talking, hearing, and using hands.
• Frequent reaching, occasional standing, walking, and stooping.
• Lifting up to 25 pounds occasionally.
• Vision requirements include close, distance, color, peripheral, and depth perception.

All employees must understand and comply with security responsibilities and legal, regulatory, and internal policies.

Potential pay ranges from $59,000 to $94,000 based on experience and skills.

For benefits details, visit our Benefits Page and click on 'Benefits at a glance'.

Prime Therapeutics is an equal opportunity employer, encouraging diverse candidates to apply. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classes.

We welcome applicants of different backgrounds, experiences, abilities, and perspectives, including those with arrest and conviction records and those requiring accommodations.

Prime Therapeutics is a Tobacco-Free Workplace.

If you need a reasonable accommodation during the application process, contact Human Resources at 1.866.469.1257 or email [e-mail].