Health Plan Account Manager- REMOTE

Prime Therapeutics; Minneapolis (MN); Remote; USD 59,000 - 94,000; Full time

Job summary

An established industry player is seeking a Health Plan Account Manager to enhance client relationships and support Employer Account Executives. This remote role focuses on optimizing client satisfaction through effective communication and proactive issue resolution. The ideal candidate will leverage their expertise in account management and client service to drive success, ensuring that client needs are met while promoting innovative products and services. Join a dynamic team that values collaboration and strives for excellence in the healthcare sector. This is an exciting opportunity to make a significant impact in a rewarding environment.

Qualifications

• Minimum 2 years of Client Service/Account Management experience.
• Bachelor's Degree or equivalent experience required.

Responsibilities

• Collaborate with Employer Groups to resolve issues and ensure satisfaction.
• Document interactions in Salesforce CRM and facilitate client presentations.

Skills

Effective communication

Presentation skills

Proposal development

Interpersonal skills

Organizational skills

Education

Bachelor's Degree in business or related field

High School diploma or GED

Tools

Salesforce CRM

Job description

Join to apply for the Health Plan Account Manager- REMOTE role at Prime Therapeutics.

The Account Manager supports Employer Account Executives and Employer Groups through communication, client initiatives, and product recommendations. Establishing and maintaining relationships with clients is essential.

Responsibilities

1. Collaborate with Employer Groups and Health Plan Leadership to resolve issues and ensure member satisfaction; coordinate with operational units to prevent future issues.
2. Assist in building business cases for client initiatives; support implementations, performance standards, and cost justifications.
3. Understand reporting requests, access relevant information, and present data effectively to influence decision-making.
4. Hold regular meetings with Employer Groups to build relationships and promote products; follow up on action items.
5. Support audits, develop client presentations, and facilitate visits and health fairs.
6. Optimize pharmacy spend for small employer accounts using Prime products and services.
7. Support client retention through proactive issue resolution and understanding client challenges and priorities.
8. Document interactions and data in Salesforce CRM, including meeting notes, risks, decisions, and next steps.
9. Perform other duties as assigned.

Education & Experience

• Bachelor's Degree in business or related field, or equivalent experience; HS diploma or GED required.
• Minimum 2 years of Client Service/Account Management experience.
• Eligible to work in the U.S. without sponsorship.

Additional Qualifications

• Effective communication, presentation, and proposal development skills.
• Strong interpersonal skills for facilitating meetings, resolving conflicts, and influencing across departments.
• Ability to prioritize compliance, business goals, and initiatives under pressure.
• Organizational skills and ability to manage multiple projects.
• Ability to work effectively in a matrixed team environment.

Preferred Qualifications

• Experience in healthcare or PBM industry.
• Pharmacy technician experience and/or CPhT certification.

Physical Demands

• Travel up to 30%.
• Work outside standard hours as needed.
• Ability to sit, use hands, talk, hear, and perform physical activities as described.

Salary range: $59,000 - $94,000, based on experience.

Prime Therapeutics is an equal opportunity employer, encouraging diverse candidates to apply and providing accommodations as required by law.