Health Navigator

Services for the UnderServed; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Health Navigator to join their team. This role focuses on providing essential services to Veteran households, ensuring they have access to vital health care benefits and community resources. The ideal candidate will engage in comprehensive case management, work closely with multidisciplinary teams, and advocate for Veterans' health needs. If you are passionate about making a difference in the lives of those who have served, this opportunity offers a rewarding career path where your contributions will directly impact the well-being of Veterans and their families.

Qualifications

• Bachelor’s Degree required; Master’s preferred.
• Minimum of 4 years of professional experience.
• Proficiency with Microsoft Windows, Word, Excel, Outlook required.

Responsibilities

• Conduct assessments of Veteran households in collaboration with the full SSVF team.
• Maintain a caseload of SSVF participants, supporting their access to permanent housing.
• Coordinate care for Veterans with complex needs who require assistance accessing health care.

Skills

Effective written and oral communication skills

Proficiency with Microsoft Windows

Proficiency with Microsoft Word

Proficiency with Microsoft Excel

Proficiency with Microsoft Outlook

Understanding of healthcare system

Organizational skills

Education

Bachelor’s Degree

Master’s Degree

Job description

Join to apply for the Health Navigator role at Services for the UnderServed

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Join to apply for the Health Navigator role at Services for the UnderServed

Min
USD $60,000.00/Yr.
Max
USD $65,000.00/Yr.
Position Overview

S:US provides high-quality, person-centered Rapid Re-Housing and Homeless Prevention services to low-income veteran households who are unhoused or experiencing housing instability. The Healthcare Navigator position provides services that include connecting Veteran households to VA health care benefits and to community health care services, working closely with the full SSVF team to maximize participants access to clinical support and healthcare services. This position provides case management and care coordination, health education, benefits/insurance referrals, and follow-up administrative duties to support the needs of enrolled participants in the SSVF program. SSVF Healthcare Navigators work closely with the Veteran’s primary care provider and community-based healthcare services, and coordinate service delivery for the household with members of the Veteran’s assigned SSVF housing and case management team.

• ESSENTIAL DUTIES & RESPONSIBILITIES:
• Conduct assessments of Veteran households in collaboration with the full SSVF team and, when appropriate, the participants’ community/VA healthcare providers.
• Comply with all HIPAA rules when navigating veterans to healthcare resources that meet their needs, preferences, and desired outcomes.
• Maintain a caseload of SSVF participants, supporting their access to permanent housing, income and benefits maximization, and other core services.
• Maximize Veterans’ ability to access and maintain health care services.
• Act as a liaison between the SSVF grantee and the VA or community medical clinics and other healthcare providers, coordinating care for a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.
• Work closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and case management staff.
• Work within the SSVF team to provide timely, appropriate, person-centered care.
• Work collaboratively with healthcare team and Veteran family to identify and address system challenges for enhanced care coordination as needed.
• Assist Veterans in communicating their preferences in care and personal health-related goals, facilitating shared decision making.
• Serve as a resource for education and support for Veterans and families, helping identify appropriate resources tailored to their needs and desires.
• Participate in developing the Veteran’s care plan, emphasizing community services, outreach, and referrals.
• Review care plan goals with Veterans, conduct barrier assessments, and provide resources to address barriers.
• Monitor Veteran’s progress, maintain documentation, and inform team members appropriately.
• Use clear language to communicate recommendations and support to Veterans and their families, addressing questions about treatments.
• Provide comprehensive case management and care coordination, acting as a health coach to support treatment outcomes.
• Coordinate services with other organizations to ensure comprehensive care and maximize effectiveness.
• Serve as a liaison to VA and community health programs, representing the SSVF program in contacts with other agencies and the public.
• Assist in linking Veterans and caregivers to supportive services, including housing, benefits, and transportation, in collaboration with the housing Case Manager.
• Identify health education needs and provide matching education materials and services.
• Collaborate with other care disciplines and consult regularly with team members.
• Adhere to confidentiality, informed consent, and relevant laws and policies (e.g., HIPAA, Duty to Warn).
• Maintain accurate case records and enter data into HMIS and other platforms promptly.
• Manage multiple projects, responding promptly and courteously to stakeholder needs.
• Represent the organization professionally and build relationships using motivational interviewing techniques.
• Utilize crisis intervention, harm reduction, and trauma-informed care skills.
• Respond promptly to client needs, delivering high-quality customer service.
• Partner with programs to improve service delivery quality and efficiency.
• Support accreditation reviews, monitoring, and audits.
• Promote the Housing First model, especially for those with high barriers.
• Be available for after-hours crisis response as needed.
• Conduct fieldwork up to 50% of the workweek and be available for in-office work.
• Adapt and improve service models to meet changing needs and individual goals.
• Participate in management meetings and facilitate staff and case conferences.
• Stay current on regulations, policies, trends, and best practices.
• Represent the agency professionally to funders, consumers, and partners.
• Perform other duties as required.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree required; Master’s preferred.
• Minimum of 4 years of professional experience.
• Proficiency with Microsoft Windows, Word, Excel, Outlook required.
• Effective written and oral communication skills.

Preferred Qualifications & Skills

• Understanding of healthcare system and/or Veterans Health Administration (VHA).
• Experience with low-income, homeless populations, and/or Veterans.
• Strong organizational, communication, and writing skills.
• Willingness to attend occasional events outside normal hours, including Veterans Day.
• High energy to meet deadlines.
• Veterans are strongly encouraged to apply.