Health Licensing & Regulatory Specialist II

State of Florida; Tallahassee (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Annual leave

Sick leave

Holidays

Retirement options

Job summary

The State of Florida Department of Health in Tallahassee is seeking a Regulatory Specialist II – Phone Agent to support licensing, renewal, and application status for health care professionals. Incumbents will answer calls, provide guidance, and update licensure data using LEIDS and AxiomPro.

The role requires knowledge of Florida statutes, proficiency with Microsoft Office and Windows, and the ability to analyze information, maintain records, and communicate effectively with licensees and the

Qualifications

• Must be physically present in the office to effectively perform job duties.
• Knowledge of Florida Statutes and Board and Department rules governing licensing and regulation of professionals and facilities, and consumer protection.
• Proficiency with Microsoft Office and Windows-based systems.
• Ability to use LEIDS and AxiomPro for licensing data and records.

Responsibilities

• Answer incoming calls and guide the public on licensure, renewal, and status.
• Use LEIDS and AxiomPro to update applicant/licensure information and research.
• Provide licensing status information and continuing education requirements to customers.
• Process incoming mail for the Board office and route to staff.
• Review Division databases and statutes to respond to inquiries.
• Maintain licensee records and make changes in LEIDS and related systems.
• Respond with written verification after changes are completed.
• Suggest policy/process improvements to the Program Operations Administrator.

Skills

Licensing knowledge

Communication

Data analysis

Organization

Interpersonal skills

De-escalation

Tools

LEIDS

AxiomPro

Microsoft Office

Windows

Job description

The State of Florida Department of Health in Tallahassee is seeking a Regulatory Specialist II – Phone Agent to support licensing, renewal, and application status for health care professionals. Incumbents will answer calls, provide guidance, and update licensure data using LEIDS and AxiomPro.

The role requires knowledge of Florida statutes, proficiency with Microsoft Office and Windows, and the ability to analyze information, maintain records, and communicate effectively with licensees and the