Health IT - Technical Writer

Red Pulley, Inc.; Washington (District of Columbia); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement plan

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Tuition reimbursement

Job summary

Red Pulley Technology Solutions is seeking a Health IT Technical Writer I to support a federal Health IT modernization initiative for ICE IHSC. This role conducts substantive writing, editing, and knowledge management to support Health IT implementation, sustainment, governance, training, and user understanding.

Location: Washington, DC Metro Area (Remote), with occasional on-site work required by government. Clearance: Public Trust; full-time, contingent on contract award.

Qualifications

• Bachelor's degree in English, Communications, Technical Writing, Information Technology, or related field.
• 1–3 years of experience developing technical, operational, or user documentation for complex IT/Health IT environments.
• Excellent writing, editing, grammar, organization, and information-structuring skills.
• Ability to translate technical subject matter into clear material for technical and non-technical audiences.
• Proficiency with document-development, collaboration, publishing, and content-management tools.
• Ability to manage multiple documentation products and revisions simultaneously.
• U.S. Citizen or Lawful Permanent Resident; legal authorization to work in the U.S.

Responsibilities

• Develop, write, edit, format, and maintain technical, operational, program, training, governance, and user documentation.
• Develop standard operating procedures, work instructions, user guides, reference materials, technical reports, and manuals.
• Translate complex information into content for intended audiences.
• Review source information, interview subject-matter experts, and develop documentation.
• Standardize structure, terminology, formatting, and content for readability and maintainability.
• Review contractor documentation for clarity, accuracy, and compliance with templates and 508 accessibility.

Skills

Technical writing

Editing

Content development

Knowledge management

Clear content for audiences

Education

BA in English/Communications/Tech Writing

Tools

SharePoint

Confluence

Job description

Description

Red Pulley Technology Solutions is seeking a Health IT Technical Writer I to support a federal Health IT modernization initiative for the Department of Homeland Security's Immigration and Customs Enforcement (ICE) Health Services Corps (IHSC). This role performs substantive technical writing, documentation, editing, content development, and knowledge management supporting Health IT implementation, sustainment, governance, operations, training, and user understanding.

Location: Washington, DC Metro Area (Remote), with occasional onsite work required by Government

Clearance: Public Trust - Preliminary and Complete Fitness Determination Required

Employment Type: Full-Time

Status: Contingent Upon Contract Award

Minimum Qualifications:

• Bachelor's degree in English, Communications, Technical Writing, Information Technology, or a related field
• Minimum 1-3 years of experience developing technical, operational, procedural, or user documentation for complex IT or Health IT environments
• Excellent writing, editing, grammar, organization, and information-structuring skills
• Ability to translate technical subject matter into clear material for technical and non-technical audiences
• Proficiency with common document-development, collaboration, publishing, and content-management tools
• Ability to manage multiple documentation products and revisions simultaneously
• U.S. Citizen or Lawful Permanent Resident
• Legal authorization to work in the U.S.

Requirements

Key Responsibilities

• Develop, write, edit, format, and maintain technical, operational, program, training, governance, and user documentation
• Develop standard operating procedures, work instructions, user guides, reference materials, technical reports, process documentation, manuals, knowledge articles, and similar work products
• Translate complex technical, clinical, operational, and program information into clear content appropriate for intended audiences
• Review source information, interview subject-matter experts, gather requirements, and independently develop documentation from available technical and operational information
• Standardize document structure, terminology, formatting, and content to improve consistency, readability, usability, and maintainability
• Review and edit contractor-prepared documentation for clarity, accuracy, completeness, grammar, organization, consistency, and compliance with applicable templates, governance, security, accessibility (Section 508), and records-management requirements
• Develop diagrams, process flows, tables, graphics, or other explanatory content as appropriate
• Maintain version control using Government-approved document repositories and support document-review and approval workflows
• Maintain documentation inventories, revision histories, and content-status information
• Support implementation, training, change-management, transition, knowledge-transfer, and sustainment activities through documentation
• Coordinate documentation activities with technical, clinical, program, training, cybersecurity, data, and operational stakeholders

Preferred Qualifications

• Experience with healthcare, Health IT, Federal IT, or similarly complex regulated environments
• Experience supporting EHR modernization, implementation, or system transition efforts
• Familiarity with Section 508 accessibility standards and records-management requirements
• Experience with SharePoint, Confluence, or similar Government-approved content repositories

Benefits:

At Red Pulley Technology Solutions, we invest in our people so they can deliver exceptional results in support of critical missions. Our comprehensive benefits package includes:

• Competitive compensation aligned with experience and market conditions
• 401(k) retirement plan with company matching to support long-term financial security
• Comprehensive health coverage, including medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life insurance coverage for added peace of mind
• Generous paid time off (PTO) to support work-life balance
• Parental leave for growing families
• Professional development assistance, including training and certification support
• Tuition reimbursement to encourage continued education and career advancement

Our benefits reflect Red Pulley’s commitment to workforce stability, professional growth, and creating an environment where mission-focused professionals can thrive.

Affirmative Action/EEO statement

Red Pulley is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.