Health Insurance Enroller

Community Service Society of New York; New York (NY); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Paid time off

Job summary

The Community Service Society of New York is seeking a Health Insurance Enroller to assist New Yorkers in enrolling for Medicaid and health coverage through NYC HRA and NY State of Health. The role involves outreach, case management, and maintaining detailed records in a union-represented, benefits-rich environment.

The position supports a hybrid work arrangement with partial onsite presence, offers comprehensive medical, dental, and vision coverage, and a pathway to contribute to statewide

Qualifications

• Bachelor’s degree in public health, social work, public administration preferred.
• Experience providing assistance to consumers on health insurance and health care access issues preferred.
• Excellent customer service and telephone communication skills required.
• Fluency in Spanish, Chinese, Korean, Haitian Creole, Russian or other languages preferred.
• Excellent telephone, counseling and communication skills required.
• Ability to write clearly and keep detailed notes of all communications.
• Salesforce or other database skills preferred.
• Experience working in nonprofit, mission-driven, or public policy agencies preferred.

Responsibilities

• Provide information and education about insurance enrollment options and assistance to consumers.
• Assist individuals with enrolling into Medicaid coverage through NYC HRA, local districts, and NY State of Health Marketplace.
• Conduct outreach to Medicaid beneficiaries who may be eligible for Medicare.
• Maintain thorough case records of services provided and referrals.
• Assist with FE-ABD program outreach and development.
• Respond to live helpline calls with enrollment issues.
• Assist with scheduling consumers for health insurance enrollment appointments.
• Other responsibilities identified by Supervisor.

Skills

Language fluency

Customer service

Outreach experience

Record-keeping

Nonprofit experience

Education

Bachelor’s degree in public health or related field

Tools

Salesforce

Job description

Health Insurance Enroller

2 days ago Requisition ID: 1213

Salary: $75,196.00 Annually

The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for more than 180 years. CSS runs several statewide programs that help consumers find and enroll in health coverage. The CSS FE-ABD program works with 24 Community Based Organizations, serving all 62 counties throughout New York State. It runs several statewide health consumer assistance program offering health insurance assistance through a toll-free central hotline and a network of specialist agencies and community-based organizations (CBOs) which can help consumers in the communities where they live and work.

The Health Insurance Enroller helps consumers enroll in health coverage through NYC HRA, other Local Social Services Districts, and NY State of Health, and assists Medicaid beneficiaries who may qualify for Medicare.

Job Responsibilities

• Provide information and education about insurance enrollment options and assistance to consumers.
• Assist individuals with enrolling into Medicaid coverage through NYC Human Resources Administration, other Local Social Services Districts, and the NY State of Health Marketplace.
• Conduct telephone and written outreach to Medicaid beneficiaries who appear to be eligible for Medicare.
• Maintain thorough case records of services provided, advice and/or referralsoffered.
• Assist with FE-ABD program outreachdevelopment.
• Respond to live helpline calls from consumers with enrollment issues.
• Assist with scheduling consumers for health insurance enrollment appointments.
• Other responsibilities identified by Supervisor.

Job Qualifications

• Bachelor’s degree in public health, social work, public administration preferred.
• Experience providing assistance to consumers and/or advocates on health insurance and health care access issues strongly preferred.
• Excellent customer service and telephone communication skillsrequired.
• Fluency in Spanish, Chinese, Korean, Haitian Creole, Russianor other languages preferred.
• Excellent telephone, counseling and communication skills required.
• Ability to write clearly, concisely and keep detailed notes of all communications.
• Salesforce or other databaseskills preferred.
• Experience working in nonprofit, mission-driven, or public policy agencies is strongly preferred.

Salary and Benefits

• This position is union represented by Local 1199 SEIU with an annual salary of $75,196.00 with comprehensive medical, dental, and vision coverage provided by 1199.
• Community Service Society provides an employee benefit package including 403b retirement savings plan, defined benefit retirement plan, commuter benefit plan, EAP, and more in addition to a robust paid time off policy.

Physical Requirements: Office work that requires sitting, use of a computer, answering phone calls, etc.

CSS currently offers a hybrid work environment requiring onsite work at CSS’ office at least two days per week and three days per week remote work. CSS will provide all equipment necessary to perform the job from home, but the employee must use their own wired internet connection.

CSS is an Equal Employment Opportunity/Affirmative Action employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, military status, or any other characteristic protected by applicable federal, state, or local law.

CSS complies with all applicable federal, state, and local laws governing employment, recruitment, and hiring.