Health Insurance Case Manager

NFAN; Jacksonville (FL); On-site; USD 39,600 - 48,400; Full time

Job summary

NFAN in Jacksonville, FL is seeking a Health Insurance Case Manager to oversee a shared caseload of up to 120 clients, offering compassionate guidance while helping individuals overcome barriers to care.

The role requires organization, attention to detail, and a genuine commitment to improving lives. You will enroll clients, process premiums, coordinate referrals, and maintain accurate records to support overall well-being.

Qualifications

• Bachelor's degree in Human Services, Social Work, or a related field is required.
• Valid driver's license is required.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Assist clients with enrolling in health insurance plans and maintaining coverage.
• Prepare and process monthly health insurance premium payments.
• Resolve insurance-related issues and advocate on behalf of clients.
• Maintain accurate client records through data entry and documentation.
• Monitor medical compliance and coordinate referrals for additional services.
• Help clients apply for benefits and connect them with resources.
• Provide compassionate, respectful service that empowers individuals to thrive.

Skills

Communication

Organizational skills

Problem-solving

Education

Bachelor's degree in Human Services, Social Work, or a related field

Job description

As a Health Insurance Case Manager, you will manage a shared caseload of up to 120 clients, providing compassionate support and guidance while helping individuals overcome barriers to care. This is a rewarding opportunity for someone who is organized, detail-oriented, and committed to improving the lives of others.

What You'll Do

• Assist clients with enrolling in health insurance plans and maintaining coverage.
• Prepare and process monthly health insurance premium payments.
• Resolve insurance-related issues and advocate on behalf of clients.
• Maintain accurate client records through data entry and documentation.
• Monitor medical compliance and coordinate referrals for additional services.
• Help clients apply for benefits and connect them with resources that support their health, stability, and overall well-being.
• Provide compassionate, respectful service that empowers individuals to thrive.

Qualifications

• Bachelor's degree in Human Services, Social Work, or a related field (required).
• Valid driver's license (required).
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• A genuine passion for serving others and making a positive impact in the community.

Compensation & Benefits

• Starting salary: $44,000 per year