Health Information Specialist I

Datavant Corporation; New York (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid Time Off

Tuition reimbursement

Job summary

Datavant Corporation in New York, NY is seeking a Health Information Specialist I to be the front-line handler for patient requests, performing call support, ROI processing, faxing, burning images to CDs, and storage ordering. This patient-facing role ensures timely, accurate, and compliant handling of medical record requests in a fast-paced environment.

Ideal candidates are detail-oriented, customer-service focused, and looking for long-term growth within a healthcare organization.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Ability to handle confidential information.
• Comfortable working in a patient-facing, front desk environment.
• Attention to detail and accuracy in medical records.
• Ability to multitask and work independently.

Responsibilities

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

Skills

Customer service

Communication skills

Patient-facing

Detail-oriented

Multitasking

Independent worker

Education

High School Diploma or GED

Job description

Health Information Specialist I

7823 New York, NY 10029 Full-time regular

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Onsite | New York, NY | Front Desk- Patient facing role Schedule: Monday–Friday: 8:00am–4:30pm est

Position Overview

We are seeking a Health Information Specialist to provide call support, ROI processing, faxing, burning images to CDs, storage ordering/reviewing. This is a patient-facing role that plays a critical part in ensuring timely, accurate, and compliant handling of medical record requests.

This position is ideal for someone who enjoys working directly with patients, is detail-oriented, and is looking for long-term growth opportunities within a healthcare organization.

Key Responsibilities

Responsibilities include, but are not limited to:

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases


• Provide phone support to patients, providers, and authorized requestors


• Process Release of Information (ROI) requests accurately and timely


• Fax, scan, and manage incoming and outgoing medical record requests


• Burn medical images to CDs and share images electronically as required


• Support client relationship management through professional communication


• Assist with reporting and administrative duties such as data entry and email


• Ensure compliance with HIPAA, privacy regulations, and facility policies

Training & Onboarding

• Datavant DHISC training


• Hands-on, role-specific training during the first 30 days

Qualifications & Skills

• Strong customer service and communication skills


• Comfortable working in a patient-facing, front desk environment


• Detail-oriented with the ability to manage confidential information


• Reliable, punctual, and professional


• Ability to multitask and work independently

Education Requirement

• High School Diploma or GED required

Benefits & Growth Opportunities

• Full-time benefits, including: Medical, dental, and vision coverage; 401(k) retirement plan; Tuition reimbursement


• Paid Time Off, including major holidays


• In-person role with opportunities for growth and advancement within the company

What you will bring to the table

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)


• Able to work overtime during peak seasons when required.


• Basic computer proficiency.


• Comfortable utilizing phones, fax machines, printers, and other general office equipment on a regular basis.


• Professional verbal and written communication skills in the English language.


• Detail and quality oriented as it relates to accurate and compliant information for medical records.


• Strong data entry skills.


• Must be able to work with minimum supervision responding to changing priorities and role needs.


• Ability to organize and manage multiple tasks.


• Able to respond to requests in a fast-paced environment.


• Ability to stay organized while working quickly. Strong attention to detail is also required.


• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)


• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.


• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

Bonus points if:

• Experience in a healthcare environment.


• Previous production/metric-based work experience.


• In-person customer service experience.


• Ability to build relationships with on-site clients and customers.


• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is: $17 — $21 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here . Know Your Rights , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Datavant’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race* Gender*

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status*

Datavant recognizes the importance of information security and data privacy, including in its hiring processes and recruitment. Datavant encourages all potential job applicants to take precautions against potential phishing schemes or other scams that improperly purport to be from Datavant or from Datavant representatives.

Datavant seeks information from job applicants and accepts job applications from candidates in the U.S. through only the following official channels: Datavant’s official career portal ( https://www.datavant.com/about/careers/ ); Datavant’s official LinkedIn page ( https://www.linkedin.com/company/datavant/ ); Datavant’s official Indeed page ( https://www.indeed.com/cmp/Datavant-1 ).

For more information about how they collect and use your data, please review our Privacy Policy.

Contact Us

Get in touch

• LinkedIn


• YouTube

Who We Serve

• Health Plans


• Healthcare Providers


• Health Information Management


• Revenue Cycle Management


• Value-Based Care


• Life Sciences


• Clinical R&D


• Commercial Pharma


• Medical Devices


• Health Data & Analytics


• Government


• Medical Specialty Societies


• Patient Advocacy Groups

Products & Solutions

• Health Data Connectivity


• Linkage Solutions


• Privacy Solutions


• Retrieval Solutions


• Real-World Data Ecosystem


• Health Data Exchange


• Release of Information


• Health Data Retrieval


• Data Transformation


• HIM Coding


• HCC Coding

Resources

• Blog


• All Blog Posts


• Real-World Data


• HIPAA Privacy


• Electronic Health Records


• Clinical Research


• Revenue Cycle Management


• Medical Coding


• Risk Adjustment


• Education


• Resource Library


• Blog


• Events


• Webinars


• Popular Resources


• Data Logistics for Healthcare


• Real-World Data


• HIPAA De-Identification


• Interoperability


• Information Blocking

Company

• About Datavant


• Careers


• Newsroom

Quick Links

• Find an Ecosystem Partner


• Contact Us


• Datavant Connect Login


• Get Help with Record Requests


• Report Vulnerabilities