Health Information Operations Supervisor

Datavant

Upland, Northern (CA, KY)

Hybrid

USD 29,000 - 41,000

Full time

37 hours ago

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Job summary

Datavant Health Information Operations Supervisor in Upland, CA leads frontline HIS staff, ensuring timely, accurate medical record retrieval and abstraction while maintaining HIPAA compliance across multiple sites. You will supervise workflow, drive process improvements, and partner with leadership to deliver high-quality data solutions.

You will train and motivate a growing team, review data, handle escalations, and coordinate with Payors, Risk Management, and client leadership to provide

Qualifications

1-2 years of health information experience.
Well-versed with HIPAA standards.
Ability to present to leadership, clients, and team.
Detail- and quality-oriented with accurate, compliant medical records.
Proficient with Power BI and MS Office.

Responsibilities

Lead, train and motivate a growing team across sites.
Collaborate with leadership to address issues and opportunities.
Lead Audit Team handling payor requests.
Review data and provide solutions to clients and leadership.
Manage requests from Risk Management and oversee escalations.
Coordinate with location management on complex issues.
Participate in project teams to advance operational strategies.

Skills

Leadership

Team training

Communication

HIPAA knowledge

Power BI

MS Office

Job description

Datavant and Savant Bio Partner to Deliver End-to-End Clinical Record Retrieval and Abstraction for High-Fidelity Real-World Data. Read more →

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Health Information Operations Supervisor

8132 Upland, CA Full-time regular

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Service Delivery Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to the Service Delivery Manager. The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as handling escalated situations and driving a positive work environment. The Service Delivery Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites .

You will:

Have a passion to lead, train and motivate a growing and excited Team.
Communicate and collaborate with leadership on issues, opportunities, or challenges.
Lead Audit Team which receives requests from Payors
Review data and provide client and leadership solutions
Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
Manage the Request coming in from the Risk Management Team of the client
Be the leader of client locations and plan for fluctuating needs.
Oversee the escalation calls from our centralized call centers
Participates in project teams and committees to advance operational Strategies and initiatives
Coordinates with location/client management on complex issues while building a strong relationship

You will:

Have a passion to lead, train and motivate a growing and excited Team.
Communicate and collaborate with leadership on issues, opportunities, or challenges.
Lead Audit Team which receives requests from Payors
Review data and provide client and leadership solutions
Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
Manage the Request coming in from the Risk Management Team of the client
Be the leader of client locations and plan for fluctuating needs.
Oversee the escalation calls from our centralized call centers
Participates in project teams and committees to advance operational Strategies and initiatives
Coordinates with location/client management on complex issues while building a strong relationship

What you will bring to the table:

A true leadership philosophy in which the goal of the leader is to serve
Ability to support clients and your Team working both on-site and remotely.
1-2 years of Health Information related experience
Well-versed with HIPAA standards.
A knack for presenting to leadership, clients, and your Team via Video or in person.
Solution provider and forward thinking
Detail and quality oriented as it relates to accurate and compliant information for medical records.
Power BI, MS Office

Bonus points if:

EMR experience with EPIC, or Cerner.
Previous production/metric-based work experience
Team building and experience elevating individuals’ careers.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is: $21.25 — $30 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here . Know Your Rights , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

For more information about how we collect and use your data, please review our Privacy Policy .

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