Health Information Operations Supervisor - Hybrid

ZipRecruiter; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in health data exchange is seeking a Health Information Operations Supervisor. This role involves managing a team, ensuring compliance with guidelines, and enhancing client relationships. The ideal candidate will have health information experience and strong leadership skills, with a focus on service and detail-oriented solutions. Join a values-driven team to tackle healthcare's complex challenges.

Qualifications

• 1-2 years of health information experience.
• Well-versed with HIPAA standards.
• Proficient in presenting via video or in person.

Responsibilities

• Lead, train, and motivate a growing team.
• Communicate and collaborate with leadership on issues.
• Oversee escalation calls from centralized call centers.

Skills

Leadership

Client Support

Detail-oriented

Solution-oriented

Education

Health Information Experience

Tools

Power BI

MS Office

Job description

Job Description

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a variety of professional, educational, and life experiences to realize our bold vision for healthcare.

The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front-line people management and training, ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. The supervisor provides support to the Health Information Operations Manager, maintains workflow and productivity, handles escalated situations, and fosters a positive work environment. Additionally, the supervisor assists in the new hire process, meets with clients, and develops staff across multiple sites.

This is an onsite role located in Grand Blanc, MI.

Responsibilities:

1. Lead, train, and motivate a growing team.
2. Communicate and collaborate with leadership on issues, opportunities, or challenges.
3. Lead the Audit Team handling requests from Payors.
4. Review data and provide solutions to clients and leadership.
5. Suggest process improvements and provide feedback to internal stakeholders.
6. Manage requests from the Risk Management Team of the client.
7. Plan for fluctuating needs at client locations and lead client location teams.
8. Oversee escalation calls from centralized call centers.
9. Participate in project teams and committees to advance operational strategies and initiatives.
10. Coordinate with location/client management on complex issues, building strong relationships.

Qualifications:

• Leadership philosophy centered on service.
• Ability to support clients and team both onsite and remotely.
• 1-2 years of health information experience.
• Well-versed with HIPAA standards.
• Proficient in presenting via video or in person.
• Solution-oriented and forward-thinking.
• Detail-oriented with a focus on accurate, compliant medical record information.
• Experience with Power BI and MS Office.

Bonus Points:

• EMR experience with EPIC or Cerner.
• Experience in production or metric-based work.
• Team building and career development experience.

Note: Many clients require post-offer health screenings and vaccinations (e.g., flu shot, Tdap, COVID-19). Exemptions are reviewed case-by-case. This role is not eligible for sponsorship.

Datavant is an equal opportunity employer committed to a discrimination-free work environment. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, veteran status, or other protected classes. For more info, see our EEO Commitment Statement and resources on your legal rights.

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