Health Information Management Supervisor

Cherry Health (Cherry Street Services) DBA; Grand Rapids (MI); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Loan repayment through NHSC and MSRLP

Medical, Dental and Vision Insurance

Paid Time Off

Résumé du poste

Cherry Health in Grand Rapids, MI seeks a Health Information Management Supervisor to oversee records and scanning teams, ensuring confidentiality, accuracy, and regulatory compliance. The role focuses on records retrieval, destruction, and dispensing, while coaching staff and maintaining quality standards.

You will supervise competencies, monitor HIE performance, and assist with budgets. Strong knowledge of HIPAA and 42 CFR Part 2 is essential.

Qualifications

• Associates degree required;Bachelor’s preferred or an equivalent combo
• RHIT or RHIA preferred
• 3 years in medical records incl. scanning software
• Knowledge of HIPAA and privacy standards
• Experience with electronic health records (NextGen) is a plus

Responsabilités

• Lead records and scanning teams ensuring confidentiality and accuracy.
• Oversee retrieval, destruction, and dispensing of records end-to-end.
• Supervise, train, and evaluate staff competencies.
• Monitor HIE system status for outgoing records.
• Assist in department budget development and monitoring.
• Handle patient inquiries and complaints with accurate record-keeping.
• Maintain quality improvement and regulatory compliance.

Connaissances

Organization

Time management

HIPAA knowledge

Communication

Microsoft Office

Formation

Associates degree

Bachelor’s degree preferred

RHIT/RHIA preferred

Outils

NextGen EHR

Description du poste

Welcome to Cherry Health - video about Cherry HealthOVERVIEW OF POSITION:The Health Information Management Supervisor is responsible for overseeing the records and scanning teams of Health Information Management, managing the records retrieval, destruction, and dispensing processes from origination to completion while keeping patient records confidential, accurate, and in line with regulatory standards and ensuring competency of the team.Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications.ESSENTIAL DUTIES AND RESPONSIBILITIES:Demonstrate leadership skills that foster a culture of mentoring, coaching, motivating, and engaging staff.Model and communicate key values in the community and to staff in a way that supports Cherry Health’s mission.Ensure schedule and staffing hours are sufficient to ensure quality, efficient operation and productivity for priorities and assigned workload.Supervise, train, and evaluate the competencies of staff.Communicate organization initiatives and updates to staff.Assist in the development and monitoring of department/program budget.Assist patients, investigate inquiries and complaints, and keep accurate records.Monitor utilization and performance of the Health Information Exchange (HIE) system around the status of outgoing records.Investigate incoming inquiries and/or complaints initiated by patients and providers.Maintain continuing quality improvement and assist in quality management of the teamsMaintain strict confidentiality to all medical records by ensuring no unauthorized persons have access to a patient’s electronic health record.Uses, protects, and discloses patient protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.Understanding and participation in completion of work requiredOther duties as assigned.EDUCATION / EXPERIENCE :Registered Health Information Technician or Registered Health Information Administrator preferred3 years of experience in medical records including scanning software.Minimum of two years leadership experience with understanding process improvement.Must understand medical terminology and the release of information process and regulations in a health care setting.Associates degree required, Bachelors preferred or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.Experience with Electronic Health Record (NextGen) a plusSKILLS / KNOWLEDGE / ABILITIES:Ability to efficiently organize and prioritize large volumes of work in a fast-paced environmentAbility to work effectively and efficiently under policy driven deadlinesUnderstanding of medical, dental and behavioral health terminology, anatomy, physiology, surgery, diagnostic testing, radiology, pathology, pharmacology and various medical specialties.Ability to use complex thinking skills and judgement to ensure compliance with laws, regulations, or standardsProficient understanding of Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 and all other privacy and confidentiality standards.Effective time management and process improvement skillsAbility to communicate effectively with staff, colleagues, the public and professionals both in verbal and written form.Ability to follow oral and written instructions.Ability to complete assigned tasks and complete documentation requirements.Ability to establish and maintain effective working relationships.Demonstrated computer skills and experience working with MicrosoftWho we are:Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 650 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.Our Mission:Cherry Health provides comprehensive, high quality healthcare for all.Our Vision:Lives are transformed by creating a healthier community where every person has their best opportunity to thrive.Our Values:Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.Welcoming – We create an inclusive, respectful environment where everyone feels valued, supported, and comfortable contributing.Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.Integrity – Uphold the highest ethical standards by being honest and trustworthy.Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.Benefits:Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!Loan repayment through the NHSC and Michigan State Loan Repayment Program for select rolesMedical, Dental and Vision Insurance for you and your familyGenerous Paid Time Off benefit – 4 weeks per year for full timePaid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%MET and MESP 529 Savings PlansPet Insurance!Employee Assistance ProgramOur policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.