Health Information Management Coordinator

Predoc; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Predoc is seeking a Health Information Management Coordinator to ensure timely delivery of patient records, maintain high-quality documentation, and support client relationships. You will navigate provider portals, manage record requests, and handle confidentiality and compliant data handling.

The role requires experience in medical offices or health systems, strong organizational skills, and proactive communication to drive efficient, technology-enabled workflows for our clients.

Qualifications

• Clinical knowledge relevant to medical records and HIT workflows.
• Strong customer service orientation with client-facing experience.
• Excellent organizational skills and proactive communication.

Responsibilities

• Coordinate retrieval, processing, and organization of patient medical records.
• Collaborate with providers and facilities to obtain records for client requests.
• Enter and update information in the administrative web platform and document systems.

Skills

Healthcare knowledge

Customer service

Organization

Communication

Tools

meMR health platform

Job description

We are looking for a highly dependable, organized, and proactive professional who brings both clinical knowledge and outstanding customer service skills. The strongest candidate will have experience working in a medical office, hospital, health system, or related clinical environment and will be organized, proactive, and communicative.

Why this role matters:

Medical records are essential to patient care, clinical decision-making, compliance, and the success of the organizations we serve. As a Health Information Management Coordinator, you will help ensure that the right records reach the right people at the right time. You will play a critical role in coordinating with healthcare providers, maintaining high-quality documentation, supporting client relationships, and helping transform complex administrative processes into a reliable, technology-enabled experience.

Requirements

• Coordinate the retrieval, processing, maintenance, and organization of patient medical records
• Collaborate with providers, healthcare facilities, and other external parties to obtain records in response to client requests
• Accurately enter and update information in meMR health’s administrative web platform and document management systems
• Navigate provider websites and required portals to process medical record requests
• Track incoming, outstanding, and completed requests, including maintaining detailed notes and status updates
• Review and process invoices related to medical record retrieval and coordinate payments to the appropriate clients or entities
• Perform quality assurance reviews of retrieved records to ensure they meet client requirements
• Apply clinical knowledge and medical terminology to conduct basic Q&A and identify missing, incomplete, or potentially relevant documentation
• Support customer onboarding, client training, and customer success initiatives
• Provide basic troubleshooting assistance and help clients navigate platform functionality
• Build and maintain positive, professional relationships with clients and users
• Maintain inbound and outbound record shipments through courier services
• Scan incoming charts and correspondence to convert physical documents into organized digital files
• Prepare client metrics, reports, flowsheets, and other administrative materials
• Conduct research and take initiative to resolve issues and support timely request completion
• Maintain confidentiality and handle protected health information in accordance with company policies and applicable requirements
• Perform other duties as assigned