Health Information Management Coordinator

Predoc; Oregon; Hybrid; USD 48,000 - 64,000; Full time

Job summary

Predoc is seeking a Health Information Management Coordinator to ensure accurate and timely handling of patient medical records. You will coordinate retrieval, processing, and organization while collaborating with providers and external parties to fulfill client requests.

The role emphasizes maintaining high-quality documentation, supporting onboarding and client success, and applying clinical knowledge to identify missing or relevant documentation in a technology-enabled environment.

Qualifications

• Coordinate the retrieval, processing, maintenance, and organization of patient medical records.
• Collaborate with providers, healthcare facilities, and other external parties to obtain records in response to client requests.
• Navigate provider websites and required portals to process medical record requests.
• Track incoming, outstanding, and completed requests, including maintaining detailed notes and status updates.
• Review invoices related to medical record retrieval and coordinate payments to the appropriate clients or entities.
• Perform quality assurance reviews of retrieved records to ensure they meet client requirements.
• Apply clinical knowledge and medical terminology to conduct basic Q&A and identify missing, incomplete, or potentially relevant documentation.
• Support customer onboarding, client training, and customer success initiatives.
• Provide basic troubleshooting assistance and help clients navigate platform functionality.
• Build and maintain positive, professional relationships with clients and users.
• Maintain inbound and outbound record shipments through courier services.
• Scan incoming charts and correspondence to convert physical documents into organized digital files.
• Prepare client metrics, reports, flowsheets, and other administrative materials.
• Conduct research and take initiative to resolve issues and support timely request completion.
• Maintain confidentiality and handle protected health information in accordance with company policies and applicable requirements.
• Perform other duties as assigned

Responsibilities

• Coordinate the retrieval, processing, and organization of patient medical records.
• Collaborate with providers and facilities to obtain records in response to client requests.
• Navigate provider portals to process medical record requests.
• Track and update status of requests with detailed notes.
• Review invoices related to record retrieval and coordinate payments.
• Perform quality assurance on retrieved records to ensure client requirements are met.
• Maintain confidentiality and PHI in accordance with policies.
• Support onboarding and customer success initiatives.
• Scan charts to digital files and prepare client metrics and reports.
• Resolve issues to support timely request completion.

Skills

Clinical knowledge

Customer service

Organization

Communication

Medical office experience

Job description

We are looking for a highly dependable, organized, and proactive professional who brings both clinical knowledge and outstanding customer service skills. The strongest candidate will have experience working in a medical office, hospital, health system, or related clinical environment and will be organized, proactive, and communicative.

Why this role matters:Medical records are essential to patient care, clinical decision‑making, compliance, and the success of the organizations we serve. As a Health Information Management Coordinator, you will help ensure that the right records reach the right people at the right time. You will play a critical role in coordinating with healthcare providers, maintaining high-quality documentation, supporting client relationships, and helping transform complex administrative processes into a reliable, technology-enabled experience.

Requirements

• Coordinate the retrieval, processing, maintenance, and organization of patient medical records
• Collaborate with providers, healthcare facilities, and other external parties to obtain records in response to client requests
• Navigate provider websites and required portals to process medical record requests
• Track incoming, outstanding, and completed requests, including maintaining detailed notes and status updates
• Review and process invoices related to medical record retrieval and coordinate payments to the appropriate clients or entities
• Perform quality assurance reviews of retrieved records to ensure they meet client requirements
• Apply clinical knowledge and medical terminology to conduct basic Q&A and identify missing, incomplete, or potentially relevant documentation
• Support customer onboarding, client training, and customer success initiatives
• Provide basic troubleshooting assistance and help clients navigate platform functionality
• Build and maintain positive, professional relationships with clients and users
• Maintain inbound and outbound record shipments through courier services
• Scan incoming charts and correspondence to convert physical documents into organized digital files
• Prepare client metrics, reports, flowsheets, and other administrative materials
• Conduct research and take initiative to resolve issues and support timely request completion
• Maintain confidentiality and handle protected health information in accordance with company policies and applicable requirements
• Perform other duties as assigned