HEALTH INFORMATION COORD 1 or 2

LSU Health Sciences Center; New Orleans (LA); On-site; USD 21,000 - 23,000; Full time

Job summary

LSU Health Sciences Center in New Orleans seeks a Health Information Coordinator 1 or 2 to support Pediatric Dentistry operations. The role handles phone duties, directs inquiries, and processes patient data in the electronic health record.

Duties include scheduling, greeting patients, coordinating with students and faculty, and ensuring compliance. Hours are Mon-Fri 8:00 AM - 4:30 PM; starting hourly rates are $15.30 (HIC1) or $16.37 (HIC2) with longevity pay.

Qualifications

• Required Education: No minimum required
• Number of years required to perform the job: 1
• Type of experience required to perform the job: HIC1-One year of experience in administrative services; OR One year of training in or completion of a business or clerical-related curriculum from a business school or technical institute.
• HIC 2- One years of experience in administrative services in a medical setting.

Responsibilities

• Enters all of the patient data in the electronic health record.
• Schedules all screening patients and returning patients which may include Oral Surgery patients and General Practice Resident patients.
• Schedules all dental students’ patients in axium when needed
• Schedules all dental hygiene students’ patients.
• Greets patients with a positive attitude
• Communicates well with the diverse population of patients, the faculty, students and staff.
• Explains the compliance rules to the patient in a concise and proper way
• Assigns a clinic number to all new patients
• Answers phone line and direct all calls to the proper area.
• Assists faculty and students in gathering information concerning a patient.
• Notifies students of patient cancellations.
• Is flexible to change working areas if needed
• Core competencies include: Communicating effectively; Focusing on Customers; Following Policies and Procedures.

Job description

Opening Date: 11-03-2026

Closing Date: 11-16-2026

Title: HEALTH INFORMATION COORD 1 or 2

Employee Type:Staff- Classified

Department: LSUNO Pediatric Dentistry

Job Summary/Basic Functions

The HIC 1 and 2 works independently.
The employee must be able to answer the phone lines in a courteous and polite manner. The employee must be able to direct all calls or be willing to find the information requested by the caller. The employee must be knowledgeable in computer skills, fax machine and copier. The employee must be flexible and willing to move to a different workstation when asked.

Other Information About the Position

LSU Health New Orleans School of Dentistry Pediatric Department is seeking motivated applicants for the position of Health Information Coordinator 1 or 2.

• This is a Civil Service Position.
• No Civil Service test score required to be considered for this vacancy
• To view the Civil Service Job Specifications, follow this link and enter the position title. Louisiana Department of State Civil Service: Job Information and Test Finder
• Pre-employment Drug testing and Criminal Background check are required.
• This position will require selected applicant to be in a probationary status for at least 6 months.

Minimum Qualifications

The HIC 1and 2 work independently. The employee must be able to answer the phone lines in a courteous and polite manner. The employee must be able to direct all calls or be willing to find the information requested by the caller. The employee must be knowledgeable in computer skills, fax machines and copiers. The employee must be flexible and willing to move to a different workstation when asked.

Required Education: No minimum required

Number of years required to perform the job: 1

Type of experience required to perform the job: HIC1-One year of experience in administrative services; OR
One year of training in or completion of a business or clerical-related curriculum from a business school or technical institute.

HIC 2-

One years of experience in administrative services in a medical setting.

Substitution

HIC 1-Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the required general experience.

Special Instructions Summary

* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Additional Information About This Position

Duties and responsibilities included but not limited to:

• Enters all of the patient data in the electronic health record.
• Schedules all screening patients and returning patients which may include Oral Surgery patients and General Practice Resident patients.
• Schedules all dental students’ patients in axium when needed
• Schedules all dental hygiene students’ patients.
• Greets patients with a positive attitude
• Communicates well with the diverse population of patients, the faculty, students and staff.
• Explains the compliance rules to the patient in a concise and proper way
• Assigns a clinic number to all new patients
• Answers phone line and direct all calls to the proper area.
• Assists faculty and students in gathering information concerning a patient.
• Notifies students of patient cancellations.
• Is flexible to change working areas if needed

Core competencies include:

• Communicating effectively: The ability to relay information correctly and appropriately to connect people and ideas.
• Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided
• Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

Appointment Type: Probational, Promotional, or Job Appointment

Career Progression: This

position may be filled as a Health Information Coordinator 1 or 2

Location: 1100 Florida Ave. New Orleans LA 70119

Work Schedule: Monday - Friday 8:00 AM - 4:30 PM

Compensation: There is a starting rate $16.37 for HIC2 and $15.30 for the HIC1 per hour.
Pay is dependent upon applicants’ qualifications. There is an additional $1 Longevity Pay for hours worked only.

Additional Information About Our School/Department

Comprehensive benefits are available to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement plans; generous annual and sick leave; 14 paid holidays per year; and an employee health primary care clinic. See following link for more details on our benefits offerings: LSUHSC, New Orleans – Benefits

Other employee benefits include a full-service credit union, wellness benefits featuring complimentary fitness center membership for employees and their spouses, employee assistance program, campus assistance program, and pet insurance option. More information about these benefits can be found on this webpage: Additional Benefits

For further information about this vacancy contact:
Ora Jones
LSU Health Sciences Center
HR Management Department
504.568.7378