Health Fitness Specialist

STGi; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Health Fitness Specialist in New York City to support wellness initiatives. The role involves managing fitness operations, developing exercise programs, and ensuring customer satisfaction through effective communication and support. Ideal candidates will have a strong background in fitness and excellent customer service skills.

Qualifications

• Experience in fitness program development and implementation.
• Ability to respond to medical emergencies with CPR/AED.

Responsibilities

• Assist with day-to-day facility operations and member onboarding.
• Develop exercise programs and provide exercise guidance.
• Respond to customer inquiries and complaints professionally.

Skills

Customer Service

Exercise Guidance

Program Development

Job description

Job Title: Health Fitness Specialist

STGi is currently seeking a Health Fitness Specialist to support our Wellness and Health Promotion Services contract with Federal Occupational Health in New York City, NY.

Job Responsibilities

1. Service Operations

• Assist with day-to-day facility operations, including covering site hours, onboarding members, conducting orientations, leading group classes, cleaning equipment, providing exercise guidance, and implementing wellness programs.
• Support on-site and virtual programming as applicable.
• Prepare fitness materials such as newsletters, handouts, and bulletin boards.
• Assist with reporting and tracking requirements.
• Report equipment and facility issues promptly.
• Assist with ordering supplies and equipment.
• Develop exercise programs to enhance strength, flexibility, endurance, or circulation, aligned with current exercise science standards.
• Distribute first aid supplies and respond to medical emergencies with CPR/AED as needed.
• Submit safety incident reports within 24 hours and notify managers of serious incidents.
• Demonstrate correct exercise equipment use and routines.
• Recommend methods to increase physical activity.
• Interpret participant data to evaluate progress and modify programs accordingly.
• Prescribe individualized exercise programs using various equipment.
• Oversee exercise sessions across all risk levels and explain testing procedures to participants.
• Report privacy and security breaches immediately.
• Support agency directives as assigned.

Administrative & Business Management

• Arrive on time, request leave timely, and adhere to telework policies when applicable.
• Create a professional, trustworthy environment and report any productivity or morale issues.
• Report hardware, telecommunications, or other technical problems impacting work.

Technology

• Use IT systems for tracking and deliverables.
• Complete mandatory IT training by deadlines.
• Inform management of IT or equipment needs to meet project deadlines.

Customer Service & Strategy

• Respond professionally to customer inquiries and complaints within 24 hours, escalating issues when necessary, and following up to resolution.